Scottish and Southern Energy increase tariffs -

gringog · 24 March 2008 at 9:52PM

SCOTTISH and Southern Energy became the last of the “big six” suppliers to increase its tariffs this year, experts say further hikes are on the way.
New Scottish and Southern Energy customers on standard tariffs will pay 15% more for their energy.

Its average bill for standard direct-debit customers has gone up from £875 to £1,006.

Scousebird_2 · 25 March 2008 at 12:26AM

If worst happenes...It only works out at worst a £12 increase per month (£6 Gas and £6 elec) and i'm yet to get a quarterly bill from southern as I pay by D/D Monthly and I have ALWAYS been in credit with them. So if I budget as I have done for the last 5 yrs since I left home, I make provisions for the increase and pull my belt in a notch I will still get excellent customer service, I won't have the strain and rigmorole of changing and I can stay smiling like a cheshire cat because I love them so I can cope with an increase!

Scousebird_2 · 25 March 2008 at 12:37AM

Oh.....and in relation to the customer services-bloody fantasic they are.I rememeber speaking to an adviser when I moved in the house I live in now because I thought my meter readings were wrong and he sorted everything out for me and went round my household appliances trying to save me more money. I remember his full name and I wrote to his manager to say how much i appreciated his help-he gave me his extension number and asked me to call him direct if I had any more problems...absolute diamond.

Now you show me any of the other suppliers who would do that and who's service is as exemplary as that! I will never forget that customer experience because it's by far the best I have ever had and made me feel important and a truely valued customer!