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Virgin Trains

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  • MarkyMarkD
    MarkyMarkD Posts: 9,912 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Actually, I'd forgotten, but on Central Trains (now CrossCountry) we have left the buggy up in the disabled space quite a few times without any hassle. We've also left it up just in the space by the doors, a few times, but admittedly when travelling just one stop to get to Birmingham Airport from my favourite free parking spot. ;)
  • kr15snw
    kr15snw Posts: 2,264 Forumite
    Hmmm Id take this further. In the letter they have sent you they only mention the fact that prams and pushchairs cannot be left up. They seem to forget the fact that this is basically his wheelchair. They are definately in breach of the DDA as they were not willing to make provisions for your son.

    Hope your ok though, I would have gone nuts at them if they had done anything like this to me.
    Green and White Barmy Army!
  • magic57
    magic57 Posts: 736 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    So sorry mspig to hear of the shameful treatment you received. Yes I would take it further. I agree with previous poster that Virgin seem to have completely overlooked the fact that your little one was using the pushchair as a wheelchair and attached to his medication. How about writing to Mr Branson?
    Poor you, it must have made you feel terrible.
  • Sssssss
    Sssssss Posts: 1,094 Forumite
    SHAMEFUL treatment

    if you have the time give the virgin press office a call

    020 7229 4738
  • LilMissEmmylou
    LilMissEmmylou Posts: 1,721 Forumite
    just wanted to say im another one on your side - that is simply ludicrous! Good luck x
  • Alias_Omega
    Alias_Omega Posts: 7,917 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    GLEKA wrote: »
    try www.***.com .

    Let me know how you get on with it. :cool:

    I am reporting you for advertising your own website.
  • MarkyMarkD
    MarkyMarkD Posts: 9,912 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Don't QUOTE posts you are reporting. It means that when the post is deleted, the text is still there in your post. In fact, don't even reply to them - just report them.
  • d123
    d123 Posts: 8,734 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    MarkyMarkD wrote: »
    Don't QUOTE posts you are reporting. It means that when the post is deleted, the text is still there in your post. In fact, don't even reply to them - just report them.

    and to add, you might think the link is deleted by changing the word to ***, but it isn't. It is still live and clickable.

    Alias_Omega, you need to delete the link from the quote.
    ====
  • poet123
    poet123 Posts: 24,099 Forumite
    I too would take this further,email a full and explanatory letter to Mr Branson. You have been treated disgustingly,and Virgin appear to have disregarded the DDA.
  • helloecho
    helloecho Posts: 157 Forumite
    That's really shocking - I know this is going back a bit now, but I'm sure a paper like the Daily Mail (I know, horrendous newspaper, but they do like to print stuff like this..) would be interested to hear your story. Seriously, drop them an email.
    By replying to this post you are agreeing to my Terms and Conditions which state that I am correct
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