Easylife Group - pay us to return faulty goods

stugib

There's other threads about this lot, but here's another one as a warning.

My mum ordered two halogen heaters from them via a newspaper insert. They managed to send them to wrong address, then one was chipped, the other was marked as a returned item and was missing the screws & bolts to put it together.

The promised courier to pick them up has yet to show, they never ring her back, and when she rang again to chase the pickup she was told she'd have to pay £10 up front for the privelege of them collecting their faulty goods, which would be paid back once they arrived!

so2006

If they are willing to refund the £10, Then just pay it thats what i would do, God knows how many peaple have complained about a product, and when the courier does come they dont open the door, and the company losses money, I once wanted to book an appoinment for a skin treatment and they said i had to pay a £50 booking fee (which would be refunded) :eek: