Disappeared emails

daydreambeliever_3

Since getting a new computer a few weeks ago I could only access my emails by googling bt yahoo mail. I asked on here and a very kind person gave me a link so that I could look at them by clicking the start button and Email. After I'd done that it didn't work and then yesterday the emails suddenly appeared. But there isn't a spam bit and I had got some emails in there that I needed. When I try the old way I was doing it, it says I haven't got any mail. Where could the spam ones have gone?

daydreambeliever_3

I've probably not explained this very well because I'm a bit of a numpty when it comes to computers. Just reading someone else's post about default settings reminded me that I've set Windows mail as default but when I look at that there is no Spam mail. It has a Junk mail but that's just got things in that I've deleted.
If I look at my emails through BT Yahoo it says there's no mail but clicking on it shows up the spam.
So now I can only see proper emails in Windows Mail and spam in BT Yahoo.
Can I get them back in one place?

isave_3

Assuming that 'access my emails by googling bt yahoo mail' means that you access your email online (i.e., not through a local email client) through bt.yahoo.com, then this is simply a BT branded version of the Yahoo email services. Yahoo email contains a 'Spam' folder where you can review emails that are considered spam. The only other explanation I can think of is that you may have configured 'spam' emails to be automatically deleted.

daydreambeliever_3

Yes I access them online like you say. When you say that is a BT branded version of Yahoo, does that mean the Windows Mail is a Windows version of Yahoo or is it something different?
If I've configured spam emails to be automatically deleted from the Windows one (but I've no idea if I have), can I reverse it?
How do they decide what is spam anyway because emails that I want get put in it?

isave_3

OK. I think I get it now.

I think you are on Windows Vista. If so the Windows Mail you refer to is the default email client (much like Outlook Express was is previous versions of Windows) and you have configured Windows Mail to download your email from a BT Yahoo email account. However, when you download your email it does not download anything from the BT Yahoo spam folder.

If the above is correct you could consider one of the following:

* Log into BT Yahoo email directly (bt.yahoo.com)
-> Navigate to the spam folder
-> Select the email you want to retrieve
-> Mark the message as 'not spam' (for me it a little icon which says 'Not Spam')
-> Now retrive your email message through Windows Mail

* I was going to suggest that you could consider disabling Spam Guard within BT Yahoo email, but, having just logged in myself I'm not sure how.

daydreambeliever_3

Yes it is Windows Vista. I've done as you suggest but it hasn't worked. When I've done the 'not spam' thing in the past (on my old computer) it would take the email out of spam and move it to the main section but it isn't doing that now. I think it must be because the main section has emptied it's self and I'm not getting any more emails in it for some reason. When I go to BT Yahoo mail, at the bottom where it says 'BT Yahoo Mail Preview' it says 'you have no mail' but if I click on the preview bit it is showing new spam ones up. Actually I've only just noticed that the folder is called Bulk not spam.
When I go to Windows Mail my new emails are showing up but not the spam ones so I can't see both in the same place.
Hope that makes sense.

frivolous_fay

I've had the bt / yahoo setup for a few years and I've never had access to the bulk folder via my email client... I have to log on to check the bulk folder because useful stuff occasionally gets stuck in there.

The whole point of it is that you don't have to endanger your PC by downloading potentially hazardous spam / virus emails, isn't it?

I've recently switched to Vista, and Windows Mail is to all intents and purposes, identical to OE.

Try here for a way of turning of SpamGuard

http://uk.f867.mail.yahoo.com/ym/spamoptions?YY=38822&y5beta=yes&y5beta=yes

Having looked at the options in the link above, there may even be an option that will suit you regarding the bulk folder.