BT Basic Connection Problems

lemontree

I lose connection every day sometimes when online and sometimes when not online. I have to shut down and switch on again to reconnect. I have had this problem every since December when I started Broadband. I use Mozilla Firefox, are there any settings I should check? Cannot speak to BT Technical as this is a Premium Number and I have them barred due to a huge telephone bill last year when International calls accessed my dial-up. Freephone number will not put me through!
Any not too technical advice would be appreciated.
Thank you

silverfoxdude

have you got your modem connected to the main bt socket or one of the extensions in onother room ? try putting it in the main socket that should stop the problem

T4i

ADSL can be quite tricky at times.

Do you use a router or USB modem? Do you have ADSL filters installed? If so how many? Do you run any cheap/old telephones in the house? Do you run any telephone extension cables?

Pick up the phone and dial 4, so it goes quiet. Do you hear any crackling/pops on the line? Try this with all the phones.

Also, look here for a alternative BT phone number to ring. http://www.saynoto0870.com/search.php

BT- Line Test 0800 373983
BT- Line Test 0800 243143

Toxteth_OGrady

ok, heres some numbers for BT

BT Yahoo - 0845 6007030 (residential) 0845 6007020 (business) Local Rate

BT Broadband - 0800 800 150 option 1,2,(1=sales, 2=repair, 3=customerservice)
BT Broadband THD - 08702 404650 (£24.99 option) National Rate
BT Broadband Basic THD - 0906 302 0227 (£17.99 option) Premium Rate
note THD also deals with the email now included with broadband or go to https://www.bt.com/broadband/email

THD for Network 1250 and 1800HG hubs - 08702 408053 option 3. National Rate
THD for Voyager 2000, 2100 - 0906 3020288 Premium Rate

(ps THD = Technical Help Desk)

:cool:

TOG

lemontree

Thank you to all who replied.
Thanks to Toxteth I have spoken to BT via the 0800 repair line and they have suggested various optionsto try such as moving computer to main phone point and removing one of the two filters. I can call them again if this does not work.
My thanks to you all.

Jonni2bad

I had a similar problem when I was with BT - do you have their answering service? Apparently this 'checks' the system every now and then, and when doing so can disrupt the line enough to lose your broadband connection.

It can also happen with some 'external' caller display units, i.e. a separate box near you phone.

I found this out from a website devoted to everything bad about BT, but can't remember what it was called...