New Car scratched at garage before delivered

goldspanners

This is a very common thing.my dad deliver new cars on a transporter,the cars get damamged all the time,always check over the car before accepting it.it was good that the dealer told you about the damage and didnt just let you find it yourself.
i know with fords if there is damage on 3 or more of the panels including glass then the whole car gets rejected,returned and repaired,then they are sold as damaged repaired cars.

loskie

On the A75 to Stranraer the Scottish port for N Ireland I often follow car transporters and was behind one loaded with Toyota Avensis(is)(Avensi?) which the ones on the top deck were brushing the tree branches.

vegtablepatch

[quote=Wig; I'd be wanting to know method of repair, did they

1) replace whole bumper for new factory pre coloured version
2) replace whole bumper and paint before fitting (factory does not supply pre colour)
3) remove bumper rub down and repaint locally
4) remove bumper rub down and repaint whole bumper
5) do 3 or 4 with bumper remaining on car.

I'd also want to know why they did not tell you about scratch on rear, they appeared to want to pull the wool over your eyes, hoping that you would miss it. Or did the repairer not tell his boss?

I would want them to show me the point (assuming 3, 4 or 5 above) at which the scratch was on the front bumper - so you can see if it truely has gone - also inspect the whole front for evidence of repair incase they lied to you about the point at which the scratch was.

Now, I don't know whether you can claim your deposit back for rejecting a scratch/repaired car but I think if I was satisfied with the repair (and I have VERY good eyesight, and would accept nothing short of an "as new" appearance) I would accept the car.

One thing I would be wary about is that in ultra violet light (I think) you can sometimes see when a car has been repainted. A source of this light is street lighting when it is dark. I'm not sure how you are going to be able replicate the street lighting test on your new car before delivery though.

Regarding your worries about the paintwork repair, you could ask them to include in the delivery contract, a clause that gives you a free repair if the paintwork on the front or rear bumper should start to peel or blister at any point over the next 6 years excluding accident damage ofcourse. Point out to them that bumper paintwork never peels or blisters from new, it only ever does so as the result of a poor repair or accidental damage.[/quote]
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:j Thank you for your help Wig. I explained that I had taken advice before I inspected the repair. I saw a minute paintwork bubble and quoted you:- " bumper paintwork never peels or blisters from new, it only ever does so as the result of a poor repair or accidental damage." and I wanted a new replacement car. They agreed to a replacement car, reduced the price for inconvenience caused, and loaned me a convertible sports - great fun.
I have chosen a different colour to make sure it is not the same one repaired.
You have certainly helped me get a new car rather than an "as new" car and for less money which I very much appreciate.
Thanks again. Vegie. :beer:

James

Hope the following link helps others when buying a car new or used. Lots of handy hints and tips:

What Car.

Wig

Great result!

Nice to know I helped it to work out for you.

cyclonebri1

You paid for a new car and have every right to expect one, not one that ahs been repaired. You got good advice in the main and did the right thing. It's amazing how even a good looking repair will age differently to the factory finish leaving the next buyer of your car wondering about it's past history:T

johnk

FWIW, last time this happened to me (a Toyota), the dealer waited for a new car (which was apparent for showroom demo) to come in and replaced my bumper with the one from the new car, after I refused their earlier offer to have the bumper repainted.

anewman

With anything else you would expect the entire thing to be replaced and be in brand-new perfect condition. IMO the fact it costs £8k doesn't mean the garage can fob you off with a replaced/re-sprayed bumper. I'd be wondering what other bodges and muck ups this dealer does with the cars - and be buying elsewhere.