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Xbox live connection with Virgin media

My freind has recenlty signed up with Virgin media for broadband in order to use his xbox 360.

THe problem is though the xbox will not connect to xbox live. He has contacted Virgin Media who told him as he has a new modem, he needs to first open up the ports by connecting to the internet with a pc.

I assumed this would not matter and he would be able to get connect just by using his xbox,

could anyone shed some light on this, as I may have to drag my desktop over to his house and try connecting via pc first.

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