Embarrassed by Barclays

judybb

I applied for a credit card and got eccepted for a visa platinum.The card arrived last week with alimit of over £4000.I had to phone to activate it,wich was fine and was allso sold different insurances.I am a relief manager so thought it would be good to get my petral on my card and purchased some other items ,the total amount approx £500.I saw a car in alocal garage was offerd a good part ex for mine asked if i could pay the rest £1000 on my card and was told fine. Left a deposit went back today to pick it up and my card was declined.I have necver felt so embarrassed in all my life. Reassured the garage as i new i had at least £3600 left on my card,i then went to the nearest Barclays bank,they let me phone Barclaycard who then went on to tell me they had reduced my limit ,as no one had been kind enough to inform me they then went on to say it was my fault for not checking my balance.Why would any one check there balance when you know you are nowhere near your limit that you have only just been given,and i tried explaining that if idid not pay the balance i would loose my deposit.Further more i would not of put me in that situation of looking utterley rridiculous and having to go back and tell the sales man that my credit had been reduced.this happend to me today my face is still red and i feel barclay card are out of order.They say aletter telling me it has been reduced is in the post and i should read my terms and conditions but why would i think the limit on acard i have only just got would change. Allso the lady was vary rude and asked if i was living of my card i said i was not as i had money in my bank and as the lady when i activated it said i should parchase any goods with my card as i had o% interest for 3 months is there any one i should complain to because now ive had to drain my bank account to pay for my car and if ithought ihad to that iwould not have gone for it in the first place .Thank You Barclay Card DontYOU THINK YOU SHOULDWORK OUT PEOPLES CREDIT IN THE FIRST INSTANCE SO AS NOT TO EMBARRASE YOUR CUSTOMERS

loopyjuice_2

Next time you post, can you break up your message with paragraphs. I couldn't be bothered reading that because it hurt my eyes, just some friendly advice.

youknowwho

Thats not very friendly at all Loopyjiuce!!! Dont post if its not going to have any relevance to the conversation, this person is asking for advice and is obviously !!!!ed off, doing that is out of order.

Anyway, I'm sorry to hear about you limit decrease situation. Unfortunately it was such bad timing in your case. If the car had not been involved then it would have been bearable. All i would advise is to write in to the customer complaints dept. If you explain that you wouldn't have minded the decrease (as it is in the T&C's) but it was the timing and you could have lost your deposit. To be honest, you probably wont get the result you want, but you could at least vent you opinion. Vote with you feet and get rid of the card once the 0% has run out and apply elsewhere. HTH.

the_blue_angel

i think he should reprimanded and give a 7 day suspension fot his insulting coments