help please

Godiva500

I noticed that £89.99 had been DD from my bank account which I didn't recognise - I queried it, and it was firm a company called Digital Services Liverpool. I had taken a 1 year contract out with them 14 months ago, which I had decided not to renew. I paid a one off payment for one year.
In that year I have moved, and notified everyone ( so I thought) that needed to know. As far as I was concerned the satellite contract was for one year, as there is nothing on the form to say that they would automatically renew it - I have checked.
Apparently this company wrote to my old address and said that if I didn't want to renew to get back to them in 7 days. Obviously I didn't see the letter ( it was outside PO forwarding time), and they took the money from my account by default.

Even though I have spoken to them on the phone and written to them explaining the situation, they have refused point blank to give a refund.

Is there anything I can do?

Thanks

Veronica

weegie.geek

Yeah, as with all other DD problems, go to your bank and explain the situation and they'll refund the money.