We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
only a pony - horrendous customer service
melissa75_2
Posts: 2,801 Forumite
I am absolutely fuming!!!!! Recently after going a kelkoo search I found a site - only a pony who were selling two nails inc boxsets for very good prices. There was a £35 one and a £15 set, plus the postage was £4.95. I checked on here and they had received some good feedback, so I ordered the £35 one. I also posted the deal on a thread on here.
When my item arrived thay had sent the £15 set instead of the £35 set. I emailed them, they instructed me to send the wrong item back (they would pay the postage which came to £2.92) and send me my order. I checked their website and they were out of stock of both but I thought I would see what happened.
I received an email about a week later saying that they couldn't send me my item as they were out of stock - surprise suprise! They refunded my £2.92 delivery and the £35, BUT said they would not refund my original postage of £4.95. Well, I am fuming, due to an error by them I am out of pocket by £4.95!!! I have sent them a rude email today stating that this is most unfair and I deserve some sort of recompense as it was their mistake, so I will wait and see what happens.
I just had to get that off my chest, I am so cross!
When my item arrived thay had sent the £15 set instead of the £35 set. I emailed them, they instructed me to send the wrong item back (they would pay the postage which came to £2.92) and send me my order. I checked their website and they were out of stock of both but I thought I would see what happened.
I received an email about a week later saying that they couldn't send me my item as they were out of stock - surprise suprise! They refunded my £2.92 delivery and the £35, BUT said they would not refund my original postage of £4.95. Well, I am fuming, due to an error by them I am out of pocket by £4.95!!! I have sent them a rude email today stating that this is most unfair and I deserve some sort of recompense as it was their mistake, so I will wait and see what happens.
I just had to get that off my chest, I am so cross!
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.7K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.8K Work, Benefits & Business
- 603.3K Mortgages, Homes & Bills
- 178.2K Life & Family
- 260.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards