tomtom one cant find satellites?

chazculham

hi people,
i have a tomtom one and whenever i turn it on and punch in the route it can not find satellites, so can not give me directions anywhere!
i have trid resetting it and updating it via PC but still no luck!!
any one have any ideas?
many thanks in advance
charlie

bryanb

I had this problem, it was a metalised windscreen, very expensive one that absorbs sunlight (and GPS signals) The only answer was an external antenna so I went back to using an atlas and arguing with the wife. Maplins gave a full refund.

chazculham

i went onto configure GPS but then didnt know what to do or how to configure it!
cuold you please assist me in this?
many thanks!

bryanb

Just remembered, check the signal by holding GPS outside the car.

chazculham

earlier today i was standing on the side of the road with it in my hand for about 3 minutes and it couldnt find a signal still!?
many thanks

fwor

If it's not been on for a while, it may well take longer than 3 minutes to find satellites. They create a kind of "map" in memory that will then allow them to lock much quicker subsequently.

superscaper

As fwor said you need to give it longer. Remember the satellites aren't stationary they're constantly moving out of line and so the GPS receiver has to not only keep track of the satellites it's found but detect more when those have gone out of range. If it starts off with none then it can take a while to detect the first one.

jetskidia

Try contacting Tom Tom on 0845 1610009

superscaper

jetskidia wrote: »

Try contacting Tom Tom on 0845 1610009

If your phone can find the number that is.

Conor_3

Two things...

1) Make sure you've got Tomtom Home installed on the PC then update the Tomtom with the new GPS Fix data.
2) Make sure the time is set correctly on the Tomtom.

Both of the above will make sure it gets a fix quicker. When I'd not used mine for ages, it took several minutes to get a fix.

You can check whether it's receiving signals by looking at the GPS status. You'll see several bars which move up and down and these will turn blue as they're "locked".