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Footman James car insurance

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I took out car insurance with Footman James in December, mainly because they were £50 cheaper than anyone else! I recently received a customer feedback form, and commented that although I was generally happy, it was annoying them only having an 0845 number, as it wasn't a free number when calling from my mobile (the only phone I had when setting up the insurance). I've just had a personal letter from them letting me know an alternative 0121 number for their customer service department. I'm amazed and very happy that they bothered to read the customer feedback forms, and did something about it. :T
Live on £11k in 2011 :D

Comments

  • indierocker85
    indierocker85 Posts: 2,082 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Just for future reference you could have used Saynoto0870 to search for a geographical number. You can use this for all companies, however there genuity could be questionable.
    Live for what tomorrow has to bring, not what yesterday has taken away
  • josie
    josie Posts: 3,107 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Just for future reference you could have used Saynoto0870 to search for a geographical number. You can use this for all companies, however there genuity could be questionable.

    Except Footman James aren't on saynoto0870. Care to share what the 0121 number is please? TIA
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    josie wrote: »
    Except Footman James aren't on saynoto0870. Care to share what the 0121 number is please? TIA
    Better still, tell Saynoto0870 about the 0121 number. ;)
  • lizclassic54
    lizclassic54 Posts: 49 Forumite
    Part of the Furniture Combo Breaker
    it is working as i am currently held in a queue
    it is
    0121 561 6208

    i have been with them for ever as i am always unable to beat their ££ for the insurance, which has homestart plus
    uk and european breakdown and recovery
    emergency european travel insurance
    motor legal protection
    protected bonus


    hope this helps! and saves you money in telephone calls!
    still on HOLD:mad:
    :j:j:j
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