How can I change postage in final invoice?

furrypig

Hi

I wonder if someone can help me.

Have sent an invoice to a buyer (I'm new to this!) and it is for more than one item. Ebay has added all the p & p details together. I sent a message stating what the total amount should be but if they want to pay by paypal the invoice says the wrong amount! To do this right do I have to uncombine the items and set up the postage seperately that way??

I'm a bit confused as is the poor buyer I suspect though won't be a problem if they don't use paypal I guess!

Please help!!

Thanks!

dotchas

There should be an option on the invoice to combine the invoices but as I don't have it in front of me I can't be sure what it says sorry.

dotchas

Just found this on ebays help pages



Turning on eBay Checkout


You need to have eBay’s Checkout feature turned on to receive combined payments for your items or to send combined invoice to your buyers.

To turn on eBay Checkout:

• Go to the Preferences page in My eBay.
• Click the "Update payment preferences" link.
• Select the "Show Pay Now button for all payment methods" option.

Sending a Combined Invoice

You can receive a single payment for multiple purchases from the same buyer by sending a combined invoice.
To send a combined invoice to a particular buyer:

1. Click the "Send Invoice" link from the Items I've Sold view in My eBay.
2. From the Invoice page, you will see all the items the buyer has purchased from you.
3. Select the tick boxes for the items you would like to send a combined invoice for.
4. Click the Combine Items button to create a combined invoice

Rikki

I invoice for one item and the postage was a lot lower than I originally quoted. I just did a partial refund via paypal on the day I posted.

I don't know how to combine postage either.:o

furrypig

I sent a combined invoice but it didn't allow me to change the postage amount?! I know there must be a way of doin it!

furrypig

Rikki wrote: »

I invoice for one item and the postage was a lot lower than I originally quoted. I just did a partial refund via paypal on the day I posted.

I don't know how to combine postage either.:o

Another silly question! How do you refund money to someone via paypal??

Thanks for the answer!

Rikki

furrypig wrote: »

Another silly question! How do you refund money to someone via paypal??

Thanks for the answer!

If you go into your paypal accout. Click on details on the transaction you want to refund/partially refund, It brings up all the Transaction details, at the very bottom on the left it says Issue Refund Click on this and just follow the instructions.

HTH