Dirty Trick Cheshire BS ?

Peelerfart

Our current deal with the Cheshire is due to end on 30th April and we received a letter and a leaflet with all the deals on offer to us.

I phoned to make an appointment and was told that they were very busy and couldn't get an advisor to talk to me until Friday 14th March.
On Friday I waited for the call which never came . .

If I'd have phoned them I would have got 25 minutes of "Take That" singing at me which I don't think anyone should have to endure

I went onto their website only to find that they had put all their rates up and the deal I wanted will now cost me 30 quid a month more.I have fired an email registering my displeasure but their admin is pretty cr4p. I've had trouble with them before .This might be time to go !

allan673

im in the process of leaving the cheshire and remortgaging with first direct, there customer service is cr*p in my opinion, if i had a query etc its usually 10 mins plus before you get to speak to anyone.
i too had an appointment for a cheshire advisor to ring me about the products and costs, they didnt ring me either on the day, so i had to ring them again and re-book another.
they were offering me 5.99% 5 year fix as an existing customer - not competitive at all, so i remortgaged with first direct, 10 year fix at 5.15%.(saving me a small fortune)
f.d have excellent customer services, answer the phone quick and are really polite and helpfull.impressed so far !

if you get a better deal leave them - they will only offer whats on the website plus a couple of uncompetitive products for existing lenders. i told them what id been offered and there attitude was "we cant make up products for an individual" i understand that myself but wasnt impressed with the general attitude.
easy to remortgage, ive done it all myself, no broker involved.

good luck

you_llneverwalkalone

Peelerfart wrote: »

Our current deal with the Cheshire is due to end on 30th April and we received a letter and a leaflet with all the deals on offer to us.

I phoned to make an appointment and was told that they were very busy and couldn't get an advisor to talk to me until Friday 14th March.
On Friday I waited for the call which never came . .

If I'd have phoned them I would have got 25 minutes of "Take That" singing at me which I don't think anyone should have to endure

I went onto their website only to find that they had put all their rates up and the deal I wanted will now cost me 30 quid a month more.I have fired an email registering my displeasure but their admin is pretty cr4p. I've had trouble with them before .This might be time to go !

My fixed rate deal runs out on the 30th April so i,m in exactly the same position as you.

I was going to go into a branch and ask them if they would match other deals on the market but i don,t think i will bother because it seems i,ll be wasting my time now i have read this thread .

So after 10 years with the Cheshire it looks like i,m taking my business elsewhere!

Their loss not mine!

UK007BullDog

There is no haggling or matching of deals. There is a credit crunch going on and monies are tight.

Why not speak to a broker? Let them sit on the phone for hours.

you_llneverwalkalone

UK007BullDog wrote: »

There is no haggling or matching of deals. There is a credit crunch going on and monies are tight.

Why not speak to a broker? Let them sit on the phone for hours.

Their maybe a credit crunch but four things that will happen for certain in my eyes is life,death,tax and the banks/building societys will make their HUGE profits no matter what!

As for speaking to a broker....erm...No offence but no thanks....

Peelerfart

you_llneverwalkalone wrote: »

Their maybe a credit crunch but four things that will happen for certain in my eyes is life,death,tax and the banks/building societys will make their HUGE profits no matter what!

As for speaking to a broker....erm...No offence but no thanks....

Can't argue with that ! As long as the Cheshire doesn't make money out of me though.That's all I can do