Nationwide Credit Card

lisyloo

Nationwide is brill if you spend abroad - no currency conversion charges.

We had a lot of trouble using a Nationwide card in Poland (had to go to about 10 ATMS - they just say "cannot process your request").
I don't know if this is Nationwide or connected to the lack of commission but I suggest taking more than 1 card if you go to Poland.

MarkyMarkD

I certainly don't work for Nationwide. As I've posted previously (on other threads), I don't like Nationwide at all, mainly because of their self-righteous and hypocritical advertising campaigns.

But I still don't agree with people slagging off financial institutions without very good cause.

What Nationwide have done certainly isn't criminal, and to say so is just exaggerating. They have made a small mistake, which happens to affect a lot of customers simply because they have a lot of customers.

I agree, though, that they should have put a notice on the website because it would stop people wondering about it and wasting their time and effort making unnecessary phone calls.

Seeking compensation for trivial amounts is wrong. Unless you have incurred any losses due to the 89p or whatever they have debited you in error, you don't deserve compensation.

Hardly any of the millions of customers you refer to will be adversely impacted in any way by the error. OK, they might lose a month's interest on 89p. So what?

A small minority of customers will be forced over their overdraft limit, or whatever, by the extra 89p. Those customers have a case for a refund of their costs - not compensation, but a refund of their costs.

I expect that Nationwide have deliberately not said anything on their website because 90% of customers won't even notice the error and they will be happy enough when the error is corrected on their next statement. By not saying anything on their website, they are avoiding getting many, many, thousands more unnecessary phone calls from people complaining.

NickX

MarkyMarkD wrote: »

I certainly don't work for Nationwide

Thanks for clarifying this, and I apologise for "falsely" suggesting such.

However, I am not in agreement with you stance on this problem. I feel that it is a Major issue simply because of the millions of customers who are affected. The amounts also are not quite a trivial as you are suggesting. I think this thread started with mention of an amount of £16.19. Personally I would be livid if I was debited this amount incorrectly.

This is a horrendous mistake no doubt caused by poor software and Nationwide should own up to and apologise and depending upon the circumstances offer compensation. As I previously said, if a customer makes a mistake they are charged, and the banks should reciprocate in this instance.

I'm sure you will disagree with me, we have both stated our opinions on this and are unlikely to change, so I think we will have to agree to disagree on this one. :beer:

jezza2412

lisyloo wrote: »

We had a lot of trouble using a Nationwide card in Poland (had to go to about 10 ATMS - they just say "cannot process your request").
I don't know if this is Nationwide or connected to the lack of commission but I suggest taking more than 1 card if you go to Poland.

I also couldn't get money out of an ATM in Poland a couple of weeks ago with my Nationwide VISA Delta Card- it let me go through the entire process including selecting the amount required before halting the request.

I assumed it was just the ATM rather than the card, so I'll certainly bear this in mind next time.


Oh, and back to the original topic, I was also incorrectly charged £0.73 'Merchandise Interest' on my (separate) Nationwide VISA Credit Card- they refunded it after I queried it online. Are they automatically refunding everyone? or just those who ask?

worldwide3rider

mine is not addin up but no sign of a transaction yet

i have a limit of 1500, have spent 23.00 and a refund of 30.00 so should have an avaliable to spend of 1507 but is showing 2258????

beaujolais-nouveau

coptheath wrote: »

I have just received my monthly statement from Nationwide Credit Card and I have been wrongly debited £16.19 for Merchandise Interest.
It took me the best part of an hour to get through to them on Saturday afternoon when I was imediately told that they have a computer glitch which has caused this problem.

My April statement has this rogue "merchandise interest" entry on it - I worked out that it is about 4 per cent of the outstanding balance (instead of 1.385 per cent) and is of course additional to the normal interest charge. I tried ringing Nationwide Credit Card Services, on both the 0845 number and then the freephone number I found on saynoto0870.com, and hung on for 10 minutes each time. I am not going to hang on for two hours.

Is there not a journalist who would like to write about this? Shall we all write to BBC Moneybox (see box for Send a Story Idea)

http://news.bbc.co.uk/1/hi/programmes/moneybox/891726.stm

Megalomaniac

Yeah... just send a message online. They can be super quick on there!