Past meter readings

tompipe

Our latest electric bill arrived and was for £2900. After looking into it I realised that the bills have been estimated since we have lived here (18 months). I called npower to ask them for a list of readings, which they provided. The last accepted meter reading was 76342, (18 months before we moved in), 6 months later the previous tenant provided a meter reading of 5265 which I think is incorrect and has caused our account readings and actual readings to be out of line.

After further investigation, they read the meter twice during our tenany. One a month after we moved in (August), and the one recently used to generate this bill. They dismissed the August reading because it wasnt in line with the readings held on the account.

I've lodged a complaint with npower and they've informed me that due to not having an accurate start reading, they will estimate our usage based on the inspector readings in August and October. Yet, according to the records provided by them before I lodged the complaint, there was no inspector reading in october.

Can I go to the meter reading agency to obtain the list of readings for this property in writing? Or can I only obtain this through npower?

Thanks in advance