tesco grocey code help needed

dragonfly02

update - tesco have emailed me saying once you get your shopping its too late for them to rectify the mistake!!! (bah humbug)
but i still have the e-coupon in my basket on the tesco site and having played with it a little ive worked out its £10 off when you spend £75 i believe, that explains why it wasnt applied in my account summery

Daisydoll

I have had this happen a couple of times. Once on a £15 off £100 which was refunded back to me without question, and then a few weeks ago I used a £15 off £75 but was told I needed to email the details, but I didn't as I obviously don't have the original code in a email :rolleyes: so I used it again this week and it worked! I do think as others have said it depends on who you speak to from customer services!

mousegreatest388

I rejected my shopping last night because the £15 pound voucher was not applied due to the buy one get one free offers.

I immediately reordered for tonight with a different voucher.

The delivery driver noticed my address and phoned head office because my voucher was not applied again.

I had a phone call from Dundee to say 'I know you had problems last night. Will you be accepting your order tonight as the voucher has not been applied. I said not if the voucher has been rejected. They immediately said they would credit my account and have emailed me.

Just waiting for my shopping now.

If a voucher is rejected - they should give you the chance to reject the order.
It's in their terms and conditions.

Everyone should just reject the order if they do not apply the voucher and immediately reorder. They will soon change their procedures.

It is not worth the hassle accepting the order and fighting through emails or over the phone.

Just learn to say NO!