British gas...i could scream...

gabyjane

We moved in 7 months ago to this new build house, after finding out british gas supplied the gas and elec we sorted the gas after a while and the elecrtic has been ongoing, we still have had no bill...
Written complaints are ignored and even when i email i seem to get somone who's got some brains and then it still is a prob when i ring.
Basically we call up to find out what's happening and they say their is an error?? we have rung that many times and still there is an error and they need to locate it..have given up the will to live ringing all the time so have put money away and waited.
yesterday 2 bills came one for £120 odd and the other £300, i rung and was told the account was fine and to ring back today with reading and they will sort..
I ring back today and guess what there is an error, will take poss 28 days to log etc..i just want to pay the bill fgs.
I have expressed how unhappy we are and are going to change supplier as soon as sorted but of course cant as we have no account..
Any ideas who i can complian to who may actually reply and what this 'error' may be?
thanks

Cardew

Don't ring - you just get people who are not interested in 'problems'.


You could always send a personal email to Phil Bentley as he is always willing to hear from customers who have been fobbed off on many occasions...

[EMAIL="PHIL.BENTLEY@CENTRICA.CO.UK"]PHIL.BENTLEY@CENTRICA.CO.UK[/EMAIL]



Phil Bentley
Managing Director
British Gas
Millstream
Maidenhead Road
Windsor
Berkshire SL4 5GD

teabelly

Have you made a complaint to energywatch about them? They are the watchdog and are supposed to help make sure things are resolved.

There should be a method whereby you can force a switch via the regulator if the supplier is proving to be incompetant. BG would lose so many customers

gabyjane

Thankyou Cardew for that i have emailed and will see what happens..