Endowment complaints form

abwsco

First off apologies as I've done a quick search but can't find the answer.

The Abbey National are reviewing our original complaint and now sent us the lengthy forms to fill in. My question is, what do you do if you can't remember details of any savings. Doubt we had very much, if any. All I can remember is the rates being so high that we didn't have much spare cash.

jukelook

Hi I recieved my lenghty form today,do you think there is a certain way to fill it in to ensure that you have the best way to get a positive result .
as to your savings question,I guess you should just say I can not remember..there are a few questions that I will be answering like this as it was 14 years ago for me !!
thanks

dunstonh

You fill it in with the truth and that is the best way. If you put in things which can be proven otherwise it will reduce the strength of your complaint as it would show you have lied.

hinchy

I agree with donstonh, (I won commpensation with Halifax and await payout)
I filled my forms with as much accuracy as I could even tho it meant going back several years.They want a to build a picture of you and your position when you took out the endowment.

abwsco

Thanks for the replies.Should I put that I can't remember. I do hoard paperwork, but I defiantely haven't got any closed savings account details for that far back. I do have P60's though.

defender_of_the_weak

If all you had were savings in the b society just make a note to that effect and say probably less than £1,000 The actual rates of retrun and exact amounts are irrelevant it is the type of investment held which count more, to demonstrate whether you were used to taking some sort of risk with your money.

sandragreen44

Hi, this is my first post. I am in the same boat. I have spent nearly a week trying to get all the information together for this quesionnaire from Abbey National. Finding out my income and savings for 1993 and 1996 wasn't a problem, but trying to work out what we spent is impossible. When you look at your earnings in comparison to your spending are they looking to see if you have saved a lot? Or a figure where you have no savings? Do we believe that if we had a lot of savings we could have afforded to take out a repayment mortgage. Or the fact that we don't have lots of savings justifies us in taking out an interest only mortgage because it was cheaper? Hope I am making myself clear.

dunstonh

A lot of the questions are asked to compare against what was asked at the time. I wouldnt be too worried about not being able to answer. If in doubt, you should say so. Rather than make up a figure that could be totally incorrect.

The savings/investments question is quite important. If you have shares, PEPs, ISAs then it is less likely that you would be believed if you say you dont take risk with your money. Equally, not having those and saying you wouldnt take risk supports your claim.

defender_of_the_weak

There are a couple of quick answers to the question of income and expenditure

1. Write the statement 'Affordability was not an issue' across both questions

2. One of my particular favourites for sales after 1988 'Please see your original paperwork in this regard' Then see if they own up to not having the information on file

sandragreen44

Thanks for that. I don't suppose you have seen the questionnaire have you?

abwsco

defender_of_the_weak wrote:

There are a couple of quick answers to the question of income and expenditure

1. Write the statement 'Affordability was not an issue' across both questions

2. One of my particular favourites for sales after 1988 'Please see your original paperwork in this regard' Then see if they own up to not having the information on file

Is it OK not to put details of your income/expenditure then and just to use what you've put at no. 1 and to use what you've put at no. 2 for all the questions about the selling of the endowment. Sorry, never had to fill in forms like this before and I'm bothered about messing it up even though I know we were mis sold.