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Evans Halshaw - Doncaster
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jenza8
Posts: 1,574 Forumite
My mum has just bought a used car (53 reg Renault Laguna) from Evans Halshaw in Doncaster. To say their service has been poor is an understatement.
They arrived to pick up the car at a time agreed with the salesman but had to wait an hour for him to finish with other customers, it seemed that as he knew he had their sale, he did not need to treat them well.
They had paid to have a tow bar fitted there, at a slightly higher cost compared to if they had had one fitted elsewhere, to save them the inconvenience of having to go take it in to a garage somewhere else. When they went to pick up the car, the tow bar was not fitted and they are still waiting for the towbar man to contact them to arrange a date for fitting - until this is done, they cannot use their caravan.
When they came to drive the car away, the battery was flat and the car would not start. Thhey had to wait whilst this was sorted and then drove most of the way home before realising that, although they had paid £20 so that the car had petrol in it, no petrol had been put in. They had to turn around and return to the garage for it filling up.
They realised later that day that there was only one key for the car and so rang the garage to ask about where the spare key was. They have been fobbed off for over a week with promises that the salesman would ring back and it is only today that they have managed to speak to him. He says that there is only one key with the car, it is company policy not to inform people how many keys the cars has and they only provide 2 keys if the car is less than a year old. He said that they should have asked how many keys the car had, before agreeing to purchase it (maybe they should, but I also think that the company should be obliged to ell their customers rather than keeping it covered up). The problem with there only being one key is that as it is a programmed key, if it goes flat or if it is lost, it will cost a huge sum to replace. Presumably, the cost to the garage would be fairly minimal to replace a lost key though.
The message from this is, if you are looking for good customer service, avoid evans Halshaw at all costs.
They arrived to pick up the car at a time agreed with the salesman but had to wait an hour for him to finish with other customers, it seemed that as he knew he had their sale, he did not need to treat them well.
They had paid to have a tow bar fitted there, at a slightly higher cost compared to if they had had one fitted elsewhere, to save them the inconvenience of having to go take it in to a garage somewhere else. When they went to pick up the car, the tow bar was not fitted and they are still waiting for the towbar man to contact them to arrange a date for fitting - until this is done, they cannot use their caravan.
When they came to drive the car away, the battery was flat and the car would not start. Thhey had to wait whilst this was sorted and then drove most of the way home before realising that, although they had paid £20 so that the car had petrol in it, no petrol had been put in. They had to turn around and return to the garage for it filling up.
They realised later that day that there was only one key for the car and so rang the garage to ask about where the spare key was. They have been fobbed off for over a week with promises that the salesman would ring back and it is only today that they have managed to speak to him. He says that there is only one key with the car, it is company policy not to inform people how many keys the cars has and they only provide 2 keys if the car is less than a year old. He said that they should have asked how many keys the car had, before agreeing to purchase it (maybe they should, but I also think that the company should be obliged to ell their customers rather than keeping it covered up). The problem with there only being one key is that as it is a programmed key, if it goes flat or if it is lost, it will cost a huge sum to replace. Presumably, the cost to the garage would be fairly minimal to replace a lost key though.
The message from this is, if you are looking for good customer service, avoid evans Halshaw at all costs.
Most recent wins: IPad, Jamie Magazine yearbook, Links of London friendship bracelet, Baumatic ice cream machine! :j
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Comments
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Are they saying that if they have 2 keys for a car over 1 year old, if they sell the car, the deliberately withhold one of the keys? If so, what do they do with that key?"You were only supposed to blow the bl**dy doors off!!"0
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maninthestreet wrote: »Are they saying that if they have 2 keys for a car over 1 year old, if they sell the car, the deliberately withhold one of the keys? If so, what do they do with that key?
Sorry, no, they just said their policy is to only definitely provide cars under 1 year old with two keys. If cars are older than that but have both keys, they will supply both but they said that 90% of used cars only come with one key!Most recent wins: IPad, Jamie Magazine yearbook, Links of London friendship bracelet, Baumatic ice cream machine! :j0 -
I second the OP's sentiments. I have recently had to endure the servicing at Evans Halshaw Vauxhall Leeds. Fortunately it was for my company car. My car was off the road for four days, on the 5th they noticed that they didn't have the servicing key so couldn't carry out the work until i dropped it off.
When the car was returned the the replaced a part which had no relevance to the issue that I was having. The steering column had been removed and poorly re-assembled. I returned the car to have this remedied. the car was off the road for a further 3days.
Within the days of having the car returned to me, the fault re-occured. I asked to have my car taken to an alternative Vauxhall dealer.
The courtesy car I had seemed to have a funny sound. I asked one of the staff to take a listen to see if it was normal. (worried that i might get blamed for the noise) the staff refused to check it.
All in all avoid Evans Halshaw, like your life depends on it. Worst dealership I have ever experienced in my life.My farts hospitalize small children
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hi,
this happened to me too at doncaster.2 laguna keys were supplied but i was given a key to an older model of laguna.
when i got home i realised that this key didn't work,so i rung them and was told company policy not to supply 2 keys but funny how they always chose the right key to start it for test drive etc.
cost me £150 for a new key when this one packed up now the new one has packed up too.hopefully it will just need reprogramming still £80 though.:(0 -
I dealt with Evans Halshaw once and that was enough. Never again."Never underestimate the mindless force of a government bureaucracyseeking to expand its power, dominion and budget"Jay Stanley, American Civil Liberties Union.0
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Evans Halshaw Service side, Some of the technicians as mechanics are now called try their level best under very poor management .
Sales side, This company is staffed by the worst 2 faced lying scum that ever walked the Earth.
DO NOT TOUCH WITH A BARGE POLE !0 -
WARNING
On Tuesday 26th July 2011 I phoned a salesperson at Evans Halshaw Doncaster and told him that my son was interested in a Honda Civic we had seen advertised by them on the internet. We live some distance away and were unable to see the car until Saturday 30th July.
The salesperson took a £200 deposit from my debit card over the phone to hold the car. We drove up to Doncaster (200 mile round trip) to buy the car with cash in hand ready, on that Saturday morning but there were several untruths told to us so we decided not to buy the car. To date Evans Halshaw has still not refunded my holding deposit despite 3 phone call reminders and email.
It was interesting to notice that we were in a large car showroom with a lot of salespeople and very few customers on a Saturday morning.
It might be worth reading canyoutrustthem.com Look for advanced complaints search. First select Evans Halshaw then the city is:- York (head office) then the country is:- UK then the company type is:- car garage0 -
write any complaints to:
pendragon plc
loxley house
2 oakwood court
little oak drive
annesley
nottingham
ng15 0dr
tel 0845 2265918
i've had a couple of bad experiences with rotherham and doncaster but found sheffield quite ok when dealing with my dads motability car.
i'm glad i saw this post as i'm currently in dispute with their horsforth, leeds branch over a car i bought from them,
the FSO gave them 8 weeks (4th aug) to give an final response to a complaint i made against them, so i need to report it further to the FSO,
even pendragon spoke to me several weeks ago to say they couldn't get in touch with the dealership about my complaint!0
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