T mobile refund and apologies

gravitytolls

I cancelled my contract in March via the web.

They continued to send bills, and every time I emailed, they sent a standard response that no password had been set up.

In the meantime, the bill rose, and the debt was sen tot a debt collection agency.

I reluctantly cleared monies said to be owed to avoid court action, and contact T mobile again. They then reactivated the account and sent another bill!!!

I did not use the telephone, as each time the waiting time was 20 mins plus at a premium rate - this I pointed out int he emails.

Today I had a response from a very helpful customer service advisor, by phone and by email; apologising, cancelling the new bill, and assuring me that a refund is in the post as research has shown that the phone has not been used.

So well done T mobile for sorting things out, and recognising the error.