Tiscali internet access

whatsername

Not sure if this is the right place for this to be, but as MSE has been recommending Tiscali as a good buy, I thought it needed to be mentioned.

I have just spent the past hour composing a letter to Tiscali customer services.

I have only been a customer since April (signing up due to the recommendation on MSE), but in the past week I have recieved 2 emails from customer services intended for other people and including other customers' personal information (including a password, in one of them).

I have contacted them about the first time it happened (6 emails so far... 3 replies) and they are denying responsibility, claiming that someone is trying to use my account fraudulently (despite the personal info involved). I emailed the other customer and she has a daugher with a similar email address to mine.

I am horrified at how careless and completely incompetent they seem to be. I think their customers should be made aware.

Thenotsowyzewun

Looks like you might want to change the address they have for yourself to something they can't confuse with others, like 2949304992024030@whatever.com, course it'll only work if you have a domain... not that I'm suggesting that'll solve the security issue for anyone else.