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Currys say they have delivered but not received

puneet_g80
puneet_g80 Posts: 16 Forumite
in Praise, vent & warnings
Hi,

I had ordered a camera from currys online and the order online shows as delivered however I have not received it. I have called them up a couple of times and they contacted DHL who said that someone had collected it with an proper id.

I have opened a complaint with currys , anything else I can do ? Will I loose my money if they can't find whom they have delivered to.


Thanks
Puneet

Comments

  • brettcta
    brettcta Posts: 4,693 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    was it delivered to a home or work address?

    also, do you live in a house or flats/apartments?
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
  • DrFluffy
    DrFluffy Posts: 2,549 Forumite
    If it was delivered to 'someone with appropriate ID', in order to back that up they would have to be able to tell you who that person was...
    April Grocery Challenge £81/£120
  • puneet_g80
    puneet_g80 Posts: 16 Forumite
    It was home address and we live in appartments. The online status displays as someone MR. Sammy has signed for it and theer is nobody I know with the name. I have left a note near the post boxes for anyone who may have collected it but have had no response. I have paid by credit card. Can I ask them to stop the payment for it ?
  • brettcta
    brettcta Posts: 4,693 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    you can claim a chargeback i think, i know you can do it with ebay & paypal, so i assume you can do it through a shop.

    does your building have a porter?
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
  • puneet_g80
    puneet_g80 Posts: 16 Forumite
    We don't have a porter. Whom can I get chargeback from currys or the credit card ?
  • maninthestreet
    maninthestreet Posts: 16,127 Forumite
    Part of the Furniture
    If DHL are saying a 'Mr Sammy' collected it, and the package wasn't addressed to a 'Mr Sammy', then they have been negligent - they've given it to someone that the package was not addressed to.
    "You were only supposed to blow the bl**dy doors off!!"
  • michilin27
    michilin27 Posts: 204 Forumite
    puneet_g80 wrote: »
    We don't have a porter. Whom can I get chargeback from currys or the credit card ?

    hi

    as far as im aware, your credit card company could dispute this for you under items not recieved- so long as you can provide them with an expected deliverly date

    g'luck
    Northern Ireland member 324- getting hitched Sept 2012!:j:j
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    maninthestreet wrote: »
    If DHL are saying a 'Mr Sammy' collected it, and the package wasn't addressed to a 'Mr Sammy', then they have been negligent - they've given it to someone that the package was not addressed to.

    as said the courier would/should have seen id that was for the addressee given it was being collected
    some seem hotter on this than others.
    last time i collected from parcel force the woman on the desk closely inspected my ID and i was in royal mail uniform!!
    however another courier (HDL IIRC) handed over my 60gb ipod without a card or id!!!
  • puneet_g80
    puneet_g80 Posts: 16 Forumite
    Thanks everyone.. Hoping they somehow find where they hae delivered it to soon.
This discussion has been closed.
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