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I charged Abbey and they're paying
curly_cabbage
Posts: 456 Forumite
Just got home opened my post to find that the Abbey have charged me £25 for not being overdrawn???????
I called them and got put through to somebody who confirmed my security details and told me he would have to put me through to the "charges dept", who are based overseas, explain agian the problem to "charges dept., went through the confirmation of my security details again, got told that i was correct, they had charged me incorrectly and the charges would not be taken from my account. At this point i had been on the phone 15min to an 0845 number (I'm on talk talk and all 01 &02 number are free) paying for the pleaseure of calling them to tell them the had cocked up. I requested that they pay me compensation for the problem they offered £5, at this point i was really cross and told them £5 wasn't good enough and i wanted £10, put on hold again to speak to supervisor, still wouldn't pay £10 as i requested, told to go into the branch and get complaints leaflet or e-mail my complant. By this point i had been on the phone 30 min still getting more and more cross, asked to speak to the manager held on hold for another 5min to be told that £10 :T was now exceptable compensation and it would be paid into my account with in 3 to 4 days without having to e-mail or write to anybody.
The morral is never give up and treat them how they would treat you,
CHARGE THEM
Your time is as valuable as theirs. :laugh: :laugh:
I called them and got put through to somebody who confirmed my security details and told me he would have to put me through to the "charges dept", who are based overseas, explain agian the problem to "charges dept., went through the confirmation of my security details again, got told that i was correct, they had charged me incorrectly and the charges would not be taken from my account. At this point i had been on the phone 15min to an 0845 number (I'm on talk talk and all 01 &02 number are free) paying for the pleaseure of calling them to tell them the had cocked up. I requested that they pay me compensation for the problem they offered £5, at this point i was really cross and told them £5 wasn't good enough and i wanted £10, put on hold again to speak to supervisor, still wouldn't pay £10 as i requested, told to go into the branch and get complaints leaflet or e-mail my complant. By this point i had been on the phone 30 min still getting more and more cross, asked to speak to the manager held on hold for another 5min to be told that £10 :T was now exceptable compensation and it would be paid into my account with in 3 to 4 days without having to e-mail or write to anybody.The morral is never give up and treat them how they would treat you,
CHARGE THEM
Your time is as valuable as theirs. :laugh: :laugh:
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Comments
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how long were u on phone in total?? 35 mins? I usually use the free call back system on the abbey website or use https://www.saynoto0870.com0
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how long were u on phone in total?? 35 mins? I usually use the free call back system on the abbey website or use www.saynoto0870.com
Tried that last time the call back took ages and i was soo cross at the time i just wanted to get it sorted straight away.
CC0 -
well done, should charge them for your time as well, not just cost of callI have dyslexia, so get used to my spelling and grammar
Mortgage pay off date 11/2028. Target 12/2020 :rotfl:
Current Balance £33921Declutter 2123/20160 -
No need for that, their 01908 number is printed right next to the UK number on the back of their cards!how long were u on phone in total?? 35 mins? I usually use the free call back system on the abbey website or use www.saynoto0870.com0 -
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