Trying to set up HSBC Online..

simmed

I need serious help with this, I've been trying to set this up for months.

I've phoned them up twice and I have got "all" the required data I need: an ID number & security number. When I try to log on (with my ID number) I get the following:

We are sorry but you cannot access our second-generation HSBC internet banking service at the present time as you have not been migrated. You will be advised when you are ready to migrate by a secure message (delivered within 'My messages') within the next few weeks, with instructions on how to access the service.

Could somebody please tell me exactly how exactly that is going to help? I can't log on, and yet I will be able to log on when I access a message that is only available by logging on. It's like your MSE password being sent to your inbox! .. ridiculous.

_Andy_

There's a support form you can complete here

http://www.hsbc.co.uk/1/2/personal/contact;jsessionid=00002XM_84kNNuYkJ08ZDRaWKAz:12c58o847

(click on 'technical support')

gazza975526570

TBH i had the same problem with one of their savings products - they asked for documents which i sent, then a list of security questions by post then another document. I still didnt receive anything so decided to use a different provider. Far too much messing required

veryunsure

I had trouble with first direct (and they are part of HSBC) and they advised me to use Firefox browser rather than Internet Explorer. It did solve the problem.

gt94sss2

simmed wrote: »

Could somebody please tell me exactly how exactly that is going to help? I can't log on, and yet I will be able to log on when I access a message that is only available by logging on.

When my mum joined HSBC some time ago (just after they had introduced their new internet banking platform) when she first tried to register online it kept refusing her details (though she didn't get an error message like you have)

Turns out when the person in the branch activated her account for internet banking they forgot to do something on their screen - which once their internet banking helpline corrected she was able to login immediately..

As such, you maty want them to double check that you are fully set up for internet banking from their end.

Regards
Sunil

simmed

Thanks for the advice peeps, I've sent off a technical support query, hopefully get a solution from that. If that fails I'll give them another call with the new problem, and if that fails I'll pop down to my branch..