Nationwide have lost my file

jonesMUFCforever

Some posters on here really shouldn't be left alone with a computer!
Some of you are really scary!

HeadInSand_2

jonesMUFCforever wrote: »

Some posters on here really shouldn't be left alone with a computer!
Some of you are really scary!

I like to burn things.

NickX

jonesMUFCforever wrote: »

Some posters on here really shouldn't be left alone with a computer!
Some of you are really scary!

Only like to scare Manchester United supporters usually :rotfl:

racheldarcy

I used to work for a building society and often when we looked for customers records we couldn't find them. This wasn't because they hadbeen destroyed or thrown away but because they had been misfiled or archived. I hope that this puts your mind at rest a little.

jonesMUFCforever

racheldarcy wrote: »

I used to work for a building society and often when we looked for customers records we couldn't find them. This wasn't because they hadbeen destroyed or thrown away but because they had been misfiled or archived. I hope that this puts your mind at rest a little.

At last a common sense answer.:T

CannyJock

Went into a branch with a relative to help him get some sensible answers to queries on insurance policies, loans and mortgage he had been sold.

The advisor the meeting was with went off to get his file, came back with it and started flicking through it telling him about the products he had and various other bits of detail.

When my relative and myself were looking quizzically at each other she paused and I told her that those weren't his policies and products. She realised it wasn't his file she'd just started going through and disappeared to come back with his soon after - safe to say we had a field day and he's now cancelled half the garbage they'd sold him and is in the process of complaining about the missold products.

So even if they don't lose your details, doesn't meant that they will file them properly

NickX

racheldarcy wrote: »

I used to work for a building society and often when we looked for customers records we couldn't find them. This wasn't because they hadbeen destroyed or thrown away but because they had been misfiled or archived. I hope that this puts your mind at rest a little.

Still incompetent to incorrectly file important paperwork. Banks should take more care over customer information and should be fined for bad practices like this.

bigturnip

NickX wrote: »

Still incompetent to incorrectly file important paperwork. Banks should take more care over customer information and should be fined for bad practices like this.

Precisely, and as for it putting the OP's mind at rest, I'm sure it would be better if they were destroyed rather than misfiled.