Car salesman taken money without permission

vauxsupertouring

We recently had a bit of trouble with a new (used) car so after having it four weeks, we sent it back wednesday and wanted a refund.
The car salesman charged us £75 for picking the car up (it couldn't be driven 60 miles back to the dealership because the problem was faulty steering) which we accepted to pay because we've had so much trouble with this guy we just wanted the car gone to be honest.

We paid £2995 for the car, accepted that the guy would deduct £75 from the refund to pay for transporting it back, so we should have got £2920 back in refund. The money went in today and he only refunded us £2869. This is £51 less than we expected.
My dad called him and said what's that for, he said two months road tax. (We haven't even had the car for two months and the deal was, we'll only buy it if it's taxed)

This guy didn't even tell us he was planning to take two months road tax off it let alone ask for my dad's permission. As the car was bought off my dad's credit card, the refund was processed by reversing the charge, but as this guy took more money than we agreed to pay,obviously using dad's card details without dad's knowledge, is this card fraud? If so, what to do about it?

On the receipt for the car it says road tax is £77 (but it isn't as for that particular car road tax was £90.75), and £51 is four months worth of tax assuming the tax cost £77. I understand you have to pay the first two months should you want a refund but why is he charging us for four months worth of tax? Surely he would claim that back of DVLA, and that's his business, nothing to do with us and he shouldn't be charging us for the road tax after the date of transfer back to him.

The disute isn't really with what the money was for, it's the fact that he only had permission to deduct £75 for transportation but while he was at it he thought oh I'll take a bit more for this. He didn't even make us aware he was THINKING of doing that let alone ask our permission. Where do we go on this?

Conor_3

Tell him you want the tax disc back if he's going to deduct it. Tell him if he's going to charge you for it, you want the disc back.

anewman

Could be worth disputing the transaction with the credit card company.

custardy

yup think the CC route is the easiest

deltic_2

Talk to the credit card company, they have equal liability in resolving the problems, including either resolving them or refunding you - this is part of the Consumer Credit Act. Also, if he is taking unauthorised payments that is fraud and you should talk to the credit card company about that.

Make sure you follow up the phone call to the credit card company with a letter outlining the facts and frmally requesting they take action.