Sky

nettles

Well,I never thought I would say it, but Sky have impressed me. I tried to get broadband with them about a year ago, but gave up. My contract with my current provider is up, so I tried sky again. According to their records, I had been getting it for over a year!
Four times I rang (it could had been worse but I found a landline no:j ) and they kept saying they were cancelling it and had to call back the next day. In the end I got mad and went through to cancellations. I spoke to a really polite understanding lady who said she was in the same building as some broadband 'experts' so if I didn't mind, she would put me on hold and have a word with them. Next thing I know, the manager of these 'tech guys' came on the phone - I hadn't even been transferred - she had dragged him to her desk! Now this guy (Ricky) had the existing broadband that was on the system off of my account in 10 seconds flat. He then said he would keep an eye on my account to input my MAC so I could do the transfer, because it was cancelled, but needed overnight to reset or something?
Anyway, he promised to call back the next day with an update. I hung up thinking at last we are getting somewhere, but I bet I will end up calling them! Guess what? He rang the next day. :j And the next.:j Every day so far, even when nothing has happened, just to let me know I am in his diary, and not forgotten! :beer: The broadband isn't switching for a few days yet, but I am a happy bunny at the moment. (plus his accent is sooooooo sexy! )
I might even swap my line rental too!

WELL DONE SKY (Well , Ricky at sky, anyway!)

Smickan

When signing up for Broadband/Phone from Sky (we already had TV and had for 15 years in various forms) we were dealing with a gentleman called Jamie who was an absolute sweetheart and we'd end up talking about things that weren't Sky related on occasion.

We had to wait for our MAC code and he kept ringing every few days to see if it had been sorted yet and didn't tire of running over things a couple of times to make sure we fully understood it and even sorted out callbacks so it was on their bill and not ours.

Very happy with the service from Sky :T