Virgin Mobile

novagirl

I bought myself a Virgin phone from phones4u off the internet. They set it all up so that as soon as you receive it you can start using it. I received the phone and immediately rang my usual Vodafone phone so that I could get the number. I stored that in my phone and all was well. I could ring and text people fine!
Until today.... I go to top-up online and it says the number is not recognised. My number is now something completely different! I rang Virgin and after an hour was told that that was impossible. (fair enough, but it's happened!) I now have to prove that I rang this Virgin phone successfully and the only way is from the Vodafone mobile. That's going to cost me £10! :mad: All in all, a rubbish time with mobiles and I'm contemplating just getting rid of both Virgin and Vodafone....start from scratch with a new network!

I did ask the lady a Virgin whether I had just lost the plot to which she said "I cannot say whether you are or you aren't" Well made me laugh! :rotfl:

Hopefullyuseful1

Hi Novagirl,

Sorry to hear that you're experiencing problems with your new Virgin phone.

If Vodafone can help you prove that you rang the number we will be happy to do so.

The £10 charge you mentioned is for a complete copy of all your account records. You wouldn't need a complete copy for this enquiry, it is possible to send you a copy of your bill and as long as the call to your Virgin number connected it will be listed.

If you would like me to arrange this for you please contact us via Vodafone's Online Contact Form. Please ensure that your complete all the required fields to enable be to access your account. Please also include the code FIT135 in the body of the text so that the email is directed to the forum team.

I look forward to hearing from you.

Hopefullyuseful1
Vodafone UK

KILL_BILL

novagirl wrote: »

I bought myself a Virgin phone from phones4u off the internet. They set it all up so that as soon as you receive it you can start using it. I received the phone and immediately rang my usual Vodafone phone so that I could get the number. I stored that in my phone and all was well. I could ring and text people fine!
Until today.... I go to top-up online and it says the number is not recognised. My number is now something completely different! I rang Virgin and after an hour was told that that was impossible. (fair enough, but it's happened!) I now have to prove that I rang this Virgin phone successfully and the only way is from the Vodafone mobile. That's going to cost me £10! :mad: All in all, a rubbish time with mobiles and I'm contemplating just getting rid of both Virgin and Vodafone....start from scratch with a new network!

I did ask the lady a Virgin whether I had just lost the plot to which she said "I cannot say whether you are or you aren't" Well made me laugh! :rotfl:

opps i pressed the wrong button

the virgin number are encloded into the sims not like the orange sims


cant you get a copy of your calls online trhough the vodaphone website ?

novagirl

Hopefullyuseful1 wrote: »

Hi Novagirl,

Sorry to hear that you're experiencing problems with your new Virgin phone.

If Vodafone can help you prove that you rang the number we will be happy to do so.

The £10 charge you mentioned is for a complete copy of all your account records. You wouldn't need a complete copy for this enquiry, it is possible to send you a copy of your bill and as long as the call to your Virgin number connected it will be listed.

If you would like me to arrange this for you please contact us via Vodafone's Online Contact Form. Please ensure that your complete all the required fields to enable be to access your account. Please also include the code FIT135 in the body of the text so that the email is directed to the forum team.

I look forward to hearing from you.

Hopefullyuseful1
Vodafone UK

Thank you very much. I've sent a request. :j