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Insurance company negligence
cheepskate_2
Posts: 1,669 Forumite
hi
Wonding if someone can help me.
We were involved in a minor collission june 07 , not my fault , no witnessess.
I gave statement to insurance, and broker.
I sent in written statement 3 times which they claim to never received.
They were going to do 50/50 as other person stated this was the case.
I informed them not to , to await my instructions.
Insurance comp went ahead and did 50/50, without any or very little info from myself about hte incident and paid out ot other party Dec 07 .
Until i had cause to call them today i had never been informed about the case being closed.
I have outstanding repair bill that i sent them(they cant find it .) , and I cant find the invoice now, and it was done on the cheap by a qualified friend , and obviously lost my no claims years ins.
I aslo lost nearly a full years insurance (as i sold car shortly after) but had to run ins as it was in the middle of a claim.
I have called and escalated to a higher member of staff, awaiting a reply call.
What are my rights and what can i do as i am totally peeved that they have closed this case without my side of the story, not bothered to inform me and not even bothered that i have financial claims as well .
hope someone can advise
thanks
cheepskate
Wonding if someone can help me.
We were involved in a minor collission june 07 , not my fault , no witnessess.
I gave statement to insurance, and broker.
I sent in written statement 3 times which they claim to never received.
They were going to do 50/50 as other person stated this was the case.
I informed them not to , to await my instructions.
Insurance comp went ahead and did 50/50, without any or very little info from myself about hte incident and paid out ot other party Dec 07 .
Until i had cause to call them today i had never been informed about the case being closed.
I have outstanding repair bill that i sent them(they cant find it .) , and I cant find the invoice now, and it was done on the cheap by a qualified friend , and obviously lost my no claims years ins.
I aslo lost nearly a full years insurance (as i sold car shortly after) but had to run ins as it was in the middle of a claim.
I have called and escalated to a higher member of staff, awaiting a reply call.
What are my rights and what can i do as i am totally peeved that they have closed this case without my side of the story, not bothered to inform me and not even bothered that i have financial claims as well .
hope someone can advise
thanks
cheepskate
0
Comments
-
hi
can anyone help?
thanks0 -
I'd need to know the full circumstances of the accident to say whether or not their actions were reasonable.
Some accident circumstances are clear cut as to where blame lies, while others require an apportionment (not always 50/50) .0
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