Credit Cards in Canada

simongregson

Even if you didn't use your Nationwide card in the UK, you presumably have some positive proof that you were in the country at the time and couldn't be entering PINs in Canada? Don't negotiate, insist in getting your money back! If they won't refund all of it minus the £50 for which you are potentially liable, ask for a deadlock letter and refer your complaint on to the ombudsman.

hansi

Thanks to everyone who gave me advice about this problem. I am happy to report that, eventually, I managed to contact one of the senior people in their Fraud Investigation Dept who took on my case and reported back to me to apologise and to say there had been a "!!!!-up" (my words, not his) and that he couldn't explain why the unsigned letter had been sent out. He also confirmed that the so called PIN fraudulent transaction were in fact "swiped" payments and NOT PIN authorised and when I mentioned the £50 liability, he said that didn't even come into question because of the circumstances. He then emailed me a letter confirming the above and siad that my account was now clear. Now, another problem. I want to make an official complaint to Nationwide about the way that this has been mishandled, but for the life of me, I can't find an address to write to. I rang the number on the website and was told that they would log my complaint and that they would ring me to discuss it. Of course, no one rang! Surprise, surprise! Does anyone know who I should write to, because I feel very strongly about this. Thanks.:T

CannyJock

hansi wrote: »

Thanks to everyone who gave me advice about this problem. I am happy to report that, eventually, I managed to contact one of the senior people in their Fraud Investigation Dept who took on my case and reported back to me to apologise and to say there had been a "!!!!-up" (my words, not his) and that he couldn't explain why the unsigned letter had been sent out. He also confirmed that the so called PIN fraudulent transaction were in fact "swiped" payments and NOT PIN authorised and when I mentioned the £50 liability, he said that didn't even come into question because of the circumstances. He then emailed me a letter confirming the above and siad that my account was now clear. Now, another problem. I want to make an official complaint to Nationwide about the way that this has been mishandled, but for the life of me, I can't find an address to write to. I rang the number on the website and was told that they would log my complaint and that they would ring me to discuss it. Of course, no one rang! Surprise, surprise! Does anyone know who I should write to, because I feel very strongly about this. Thanks.:T

Complaints procedure link from the Site map on their website:

http://www.nationwide.co.uk/contact_us/making_a_complaint/procedure.htm

You've already done the first couple of steps by phoning them, so now you're at the writing to their Member Services people - address on the link.

hansi

Just wanted to report back on my problem with fraud. I sent a recorded delivery letter of complaint and got an immediate response. I received a profuse apology and a small ex-gratia payment was paid into my account! Result:j :j :j!!!! So thanks to everyone who helped me on this one, and don't let the b*****s grind you down:beer: :beer:

duchy

Well done...but it does make you wonder how many people who don't get such good advice are left out of pocket.