Dell reoccuring fault

custardy

DellCA wrote: »

Hi-

This is John at Dell headquarters. I wanted to chime in, as I think I may be able to help.

Generally speaking, Dell will replace a system only when they have taken every reasonable measure to fix the problem, or when no reasonable options to fix a system are feasible. In your case, we've tried twice.

Feel free to send your case number to me, as I may be able to get something done for you. You can send it to my group's inbox:

[EMAIL="customer_advocate@dell.com"]customer_advocate@dell.com[/EMAIL]
'ATTN:John'

I'll do what I can to help.

John
Dell Customer Advocate

good to see dell active on the boards