7Dayshop unprofessional service

jazzy

I have never experienced such an unprofessional company before. I recently returned a faulty item for a refund. They are unable to make a refund due to their new system and are unable to access credit card information.
They requested me to send my credit card details including issue number through standard email, I declined and supplied my phone number or to make the refund by cheque.
They declined a cheque refund and told me to send my credit card information in several emails, again this is not secure?
I have never experienced such an unprofessional service regarding a refund before!
Rant over:mad:

Brooker_Dave

jazzy wrote: »

I have never experienced such an unprofessional company before. I recently returned a faulty item for a refund. They are unable to make a refund due to their new system and are unable to access credit card information.
They requested me to send my credit card details including issue number through standard email, I declined and supplied my phone number or to make the refund by cheque.
They declined a cheque refund and told me to send my credit card information in several emails, again this is not secure?
I have never experienced such an unprofessional service regarding a refund before!
Rant over:mad:

I've always been very pleased with the service I've recieved from 7dayshop.

jazzy

Brooker_Dave wrote: »

I've always been very pleased with the service I've recieved from 7dayshop.

It's like most firms, the service is good until you have a problem. If they sought it out quickly and with no problems I would then agree it's a good service.

happymonday_2

Oh dear this is worrying, I ordered a camera on Saturday, only now I have to return it, because I hadn't realised my OH had already ordered one from elsewhere
I know I get 7 days from receipt to send it back
but now I'm worried that they wont' be able to process the refund
Let me know how you get on!

Btw I googled '7dayshop reviews' and it seems others have had problems with their service

jazzy

hope you are ok with your refund
but if you end up in the same situation as myself, don't under any circumstances send your card details through standard email, it's not secure?

peter_the_piper

I've ordered 3 or 4 times from them without any problems. Maybe they're getting too big. I hope they get their computer problems sorted so you can get your refund soon.