Home Insurance Companies - does any have *good* customer service?

anadin_2

Can anyone recommend a home insurance company based on good customer service - not necessarily the cheapest, but a reliable, competent and reasonably pleasant to deal with company?

Or is this just a pipe-dream??

Someone mentioned on another thread that Prudential is quite good and I might give them a try if this post results in nil responses...!

i_wanna_save

:T Hi, I'm new to moneysaving expert and I have had great service from Skipton building society with my savings account, the service was second to none.

I'm looking myself at insuring my home and will be trying these when my renewal is due in April. I am currently with Direct Line and regret paying them a penny due to poor service - I'm more bothered about the cover and service now.

Have you had any reccomendations yet?

missile

I have always had good service from Norwich Union

i_wanna_save

It's Norwich Union that underwrites the Skipton insurance isn't it?

missile

You may be right but I do not know

i_wanna_save

I've just found out that skipton building soc home insurance is underwritten by Norwich Union.

I'm going to go to my local branch for a quote tomorrow and will let you know if it's ok.

:T

anadin_2

Many thanks i_wanna_save and missile - I'll look into Skipton and Norwich Union as well. I haven't had any recommendations, no, apart from the Prudential from someone on another thread on this forum.

The only other idea I had was to get a few companies lined up from a comparison site, then get their customer service number and ring it just to see what the customer service call centre is like - where it is, etc, - it's not much but it might give some more idea. (As the sales centre is often a very different kettle of fish from the customer service centre...)

I pay by lump sum to avoid the monthly DD charges, but, of course, once some companies (Budget, for example) have got your money they just don't care.