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Getting nowhere with fast...damn Zurich
pageee2004_2
Posts: 120 Forumite
Hope that someone can offer any advise on a little issue I have with Zurich home insurance.
Back last October I had a leak on my boiler which caused the living room ceiling to fall (black mortar....nice). Called Zurich who arranged for a loss adjustor to call and make an assesment, all was going well until they recomended a company to carry out all building repairs etc.
To cut a very long and very boring story short, we have a room that has been decorated to a sub standard level, both the company who carried out the work and the loss adjustor agree that most work needs to be done again but I do not agree to their terms, the ceiling that was put up is dipping and the plater coving has dropped approx 5 mm, the walls are not great but no instruction was given to (use off a builders techincal term here) "make good" was given.
The loss adjustor has advised me that she will contact zurich and ask a complaint manager to call me back.
Can anyone let me know who the ombudsman for home insurance is as I feel that this is the way it will go.
Any other advise would be appreciated.
Back last October I had a leak on my boiler which caused the living room ceiling to fall (black mortar....nice). Called Zurich who arranged for a loss adjustor to call and make an assesment, all was going well until they recomended a company to carry out all building repairs etc.
To cut a very long and very boring story short, we have a room that has been decorated to a sub standard level, both the company who carried out the work and the loss adjustor agree that most work needs to be done again but I do not agree to their terms, the ceiling that was put up is dipping and the plater coving has dropped approx 5 mm, the walls are not great but no instruction was given to (use off a builders techincal term here) "make good" was given.
The loss adjustor has advised me that she will contact zurich and ask a complaint manager to call me back.
Can anyone let me know who the ombudsman for home insurance is as I feel that this is the way it will go.
Any other advise would be appreciated.
DMP No: 293
Light bulb moment 1st April 2009 
Debt free date: 2015 (fingers crossed) :T
0
Comments
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Can anyone let me know who the ombudsman for home insurance is as I feel that this is the way it will go.
The Financial Ombudsman Service. However, you cannot go to the FOS without exhausting the Zurich complaints process first. If you get nowhere with Zurich they will issue a deadlock or final response letter telling you thatif you disagree with their decision that you can go to the FOS. They must provide a brochure at that point explaining how to do that if you wish.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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