tax credits "helpline"

shiprob195

I have been trying to contact the "helpline" since Friday morning.
On Friday a man said "that the computers were down".
I have since tried at least 20 more calls, at different times of the day , a message is saying due to high call volume "please call back later".

IS THERE ANYBOBY THERE

Has anyone else had any problems this weekend?

hellomoto

There computers were offline on Thursday afternoon, all day Friday and Saturday until 3pm, they just had what they called a "limited service". You could try them today but I expect there to be a queue.
HTH

zodiac

I saw something on the news (which one, dont ask) that they had more calls than expected and the system had crashed

skylight

Amazing that - the Child benefit ones have been down as well all weekend!
(All I want is my reference number!!!!!!!)

N9eav

If all you want to do is tell them about a change in circumstances, then write them a letter. They will usually deal with it pretty quickley.

CIS

for a change of details, why not register for online use ?, they are no slower actioning changes than giving details over the phone/by post and you only wait a week or so for the registration password.

N9eav

CIS wrote:

for a change of details, why not register for online use ?, they are no slower actioning changes than giving details over the phone/by post and you only wait a week or so for the registration password.

I did that... Hideous. I had long complicated password, reference code, after obtaining something else for the government web access. I seem to remember it was a heqdache trying to log on too... Is it better now?

CIS

i found it okay , fill in a few details and a password, wait for the user number and confirmation code to arrive, enter the details and log in.

After that first time, you just enter the User Id and password, no more than a lot of sites require you to do so.