M&S Customer Service

pinkshoes

Wow! Finally a company who actually have people on the phone line instead of having to go through 100s of press button options, then end up in a queue for ages.

Ok, so they have an initial first option where you have to push 1, 2 or 3 (short and straightforward options), and after that I got to speak to someone straight away who was polite, helpful, and put me straight through to the correct department as I'd rung the wrong number.

Well done M&S!

chuckles1066

pinkshoes wrote: »

Wow! Finally a company who actually have people on the phone line instead of having to go through 100s of press button options, then end up in a queue for ages.

Ok, so they have an initial first option where you have to push 1, 2 or 3 (short and straightforward options), and after that I got to speak to someone straight away who was polite, helpful, and put me straight through to the correct department as I'd rung the wrong number.

Well done M&S!

We have our cat insured via M&S..........they sent through his documents but there were errors in his breed, price we paid for him and the fact that we'd paid an extra premium to avoid any excess.

I emailed them to point out the errors and was somewhat surprised to receive a letter back stating they were investigating my "complaint" and were deeply apologetic for the shortfall in their service.

Hey, don't overegg the omelette guys, just send me the revised documents and I'll be happy.

A week later, I get a full page letter apologising for the errors with an explanation as to how it had all come about.

M&S certainly take their customer service seriously........as you say, a refreshing change from most UK companies.

mrs_scrooge

I had a good experience with M&S last year. While at the refund desk I discovered my credit card missing. The assistant insisted on phoning the shop where I thought I may have left it the day before, despite a long queue waiting for refunds.

Well done M&S Sandhurst.