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Wait 4 weeks - what do I do next?

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I've followed the guidelines set out to reclaim my credit card charges and all but one company have agreed to repay the difference plus some have offered interest :T .

Only one (Halifax One Card) has told me that I have to wait 4 weeks for them to investigate and come back to me with an answer. Should I send the second letter or is it safe to wait for their answer? Please can someone advise if they have been in the same situation.:confused:

Comments

  • Bokkens
    Bokkens Posts: 505 Forumite
    It may well take them four weeks to find your details or it may take four minutes,they have replied to you and stated it may take four weeks,I would wait give them a ring asking about progress in say four weeks.
    If they fob you off on the phone or fail to reply after the four weeks write again stating it is now in the hands of the Ombudsman.
    Just wait ,they may be genuinely busy.
    Previously known as Bokken,registered at MSE in Nov 04,computer glich deleted my access but it is fun building up my stars from scratch,again.:D
  • I'm in a similar postion with the Co-Op Credit Card. I wrote to them requesting my charges back (only £25 but hey, every little helps) and they replied to me saying they would look into it and respond within 4 weeks. Received another letter at the end of the 4 weeks saying that they would require another 4 weeks to look into the matter. Guess it's just a waiting game. At least once the 8 weeks is up, I can refer this to the FO.
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