Disappointed with Smile.

Ember999

M_Thomson wrote:

You should have saved yourself the cost of a phonecall!! Its obvious either the poster has misunderstood a charge or Smile have made a mistake in billing the person.

Yes, I know hon, but I was just wanting to point out to him that SMILE will refund the money if a mistake has been made. We still haven't heard from the original poster as to what has been done about it

arrowsmith

I once was upset with smile over a little issue, I transfered one of my accounts somewhere else, its not until you have done that do you realise how wonderful they are.

When I ring up other banks they don't understand what your talking about or leave you waiting for ages, I think only once in 5 years have I waited more than a minute on the phone to talk with someone. Never been charged a fee for anything.

pthompson

OK, It took some time to sort out, but I have finally received the refund -- a full week after having been promised one!

The Customer Services dept was very helpful, but it seems they had difficulty overriding a "mistake" made by the dept that issues the cheques.

Anyway, I had a lot of feedback from others who reckon Smile normally does a good job -- so I am willing to forgive them on this one.

Thanks for the input, everyone.

CopperPlate_2

pthompson wrote:

OK, It took some time to sort out, but I have finally received the refund -- a full week after having been promised one!

Hmmm. Glad to see that you've forgiven Smile, although I think that to have received a refund at all from a bank (albeit a week late) must be seen as good customer service in comparison to the complete and utter resistance experienced when you try the same thing with other large institutions...:)

CP