Egg card charges for closed account

missile

Have you checked egg T&Cs? This is outrageous and I would suggest a letter "customer complaint"

maddog_uk

The last conversation I had with egg was that they are now denying the fee. I am currently lodging a complaint through the FO and I have sent a letter of complaint to egg.

I just can't believe that companies are allowed to get away with this.
The state of this country now is appalling, bearing in mind we have no real industry anymore and that most jobs are based around some sort of service. We are terrible at it....but worse we allow these companies to get away with it.

perhaps we ought to start a site complaining about the rubbish service we get....broadband providers, car insurance, mobile phones etc.etc

cheers
maddog_uk

MABLE

maddog_uk wrote: »

Definitely a balance transfer fee

Utter rubbish. You have got it wrong. Never have I heard anyone having to pay a transfer fee to move a balance away from the current provider.

YorkshireBoy

maddog_uk wrote: »

I am currently lodging a complaint through the FO and I have sent a letter of complaint to egg.

As previously advised, you need to exhaust Egg's complaints procedure before going to the FOS...

when can the ombudsman service get involved?


We can get involved and start looking at your complaint if:

• the business has sent you a letter with its final response to your complaint, but you're still unhappy or
• the business has had eight weeks already but has still not sent you its final response.

http://www.fos.org.uk/publications/consumer-leaflet.htm

KiKi

Hi maddog - this might seem like a silly question, but when you did the balance transfer:
* did you call Egg or Capital One to do it?
* did you ask them to do a Balance Transfer FROM Egg TO Capital One?? Or TO Egg FROM Capital One?
* is your account with Egg now sitting at zero?

I know it's irritating, but it is possibly just a mistake which you need to rectify through their complaints procedure. People screw up sometimes - I doubt it's a case that they're 'allowed to get away with this'. You have to go through their internal complaints procedure first, though - and details are on their website, so asking the FOS for them won't help at this point.

Mable - whilst I agree that a provider wouldn't charge for that, it might not be utter rubbish if Egg have made a mistake - we need more information before anyone jumps down the OP's throat.

KiKi

NickX

MABLE wrote: »

Utter rubbish. You have got it wrong. Never have I heard anyone having to pay a transfer fee to move a balance away from the current provider.

Not a very nice tone here Mable.

I agree with you and I have never heard anyone have to pay a transfer fee to move a balance away, however the poster does appear to have incurred some sort of charge here. I think this needs some more investigation, there will be an answer somewhere in the paperwork.

maddog_uk

I transferred the money from EGG to Capital One...Egg is now at £0.
I have sent a complaint to egg already and awaiting a response. However I thought I would also see what the FOS had to say about it, and to find out the procedure of going about it.

As shown on my statement I have been charged a fee for transferring money away from them.

The latest development is that egg are now denying they added a charge, yet previously when I spoke to them they admitted they had charged a fee. Yet I still did actually get charged, I've sent them a copy of my statement.
so round in circles now...brilliant.