Is This Right?

DrATty

I give up. I don't know what's legal and what's not in the terms and conditions attached to every shop on the Web
The latest are all similar; "[FONT=Arial, Helvetica, sans-serif]Where the purchaser does not want the goods they can only be returned at the prior agreement of ********** and will be subject to a restocking fee of up to 25% or £20 whichever is the greater. In accordance with the Consumer Protection (Distance Selling) regulations 2000, you will have up to 7 days to return the goods for any reason."
What's the point of a cooling-off period if you're going to have to pay 25% anyway?
I'm going to bed... with the money I was planning to spend today.

[/FONT]Goodnight.

SuperNashwan

14. - (1) On the cancellation of a contract under regulation 10, the supplier shall reimburse any sum paid by or on behalf of the consumer under or in relation to the contract to the person by whom it was made free of any charge, less any charge made in accordance with paragraph (5)

(my emphasis)
Regulation 10 details your rights to cancel as a consumer, paragraph 5 solely deals with the seller's optional right to have the buyer pay the return postage fees and what happens if they don't.
But you're right not to deal with a company who think they can get away with this, unless it's obvious the term is just for their business customers.

chuckles1066

DSR allow for the consumer to be charged the direct cost of returning the goods.

"Re-stocking" fees are a grey area and, as SuperNashwan rightly points out, it's probably better to avoid dealing with outfits that impose such fees.

DrATty

Thank you.
There are too many grey areas I think. The more I read, the more I find.
I'll hang onto my cash for a while.
Take care.

hollydays

If the goods were faulty etc they couldnt charge.