Free £15 M&S vouchers with Renault Test Drive! (Merged)

Tim_L

E-mail them or write with details of the appointment - they'll eventually stump up the vouchers. Happened to me on a previous Renault test drive (modus) when the prize was Argos vouchers.

tonyg_2

Emailed twicel - no response. Have now phoned.

Maybe it's me, but I seriously get the feeling that customer service in most organisations is going from bad to terrible. I always find this ironic given the £10's million big companies are spending on "Customer Relationship Management" computer systems !! Perhaps I'm just having a bad day...???!!! (End of whinge!!)

SallyD

Test drove Clio 5 weeks ago, telephoned Customer Services twice as not received vouchers. Advised there is a big backlog........still waiting!

fifeken

Turned up for pre-booked test drive on 5th August to find dealer knew nothing about it (booked on web site) and didn't have any cars available for test drive. They promised to enter me on their system so I would get the vouchers anyway. Waited 7 weeks before calling Customer Service on 23rd September to be told the offer had been massively over subscribed (courtesy MSE??) and they were working on the backlog. They took my details and said they would fast track me. Vouchers were delivered yesterday 26th September. If anyone is still waiting, phone Customer Service as it seems to work.