Problem with Tesco Direct - What to do?

humfer

Ordered a pool table on the 8th Feb which should be delivered tomorrow. It has been shown as at courier, ready for dispatch in my account, until I have just had a call from Tesco to say its now out of stock, and infact discontinued and wanting to refund my card. Trouble is, everywhere else its another £100-150. Have stated I am not happy and wanting to speak to a manager who will supposedly call me back later this afternoon. As they have taken payment from my card, do I have 'rights'? What do you think is my best option?

poppyolivia

I think you will get a refund full stop to be honest, they can't give you anything as its out of stock...sorry xx

saintscouple

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eyelinerprincess

Yup, you'll get a refund. They can't give you a pool table if there aren't any there and no more are coming in.

colin79666

I suppose if yu have already paid your cc statement for the purchase you could in theory challenge Tesco to pay you intrest. However its probably more hassle than its worth...

THE_MIDDLEMAN

that's the trouble with the Tesco Direct system the website is not linked to their stock system.

So for example if they have 10 wii's in stock and it goes on their site and 15 people order it - next time the site updates (about every hour or two) then 5 people will have to get a call from the team to say "sorry - out of stock we need to refund you".

They still dont have an system to hold your order either - hopefully with all their cash and profits they might spend some on IT ...lol