BT Cancelled TalkTalk Account.!!

utilitybroker

Heinz wrote: »

I have asked another member to make enquiries on exactly that point and report back when he can post a definitive answer.

See Post No 274 in this thread http://forums.moneysavingexpert.com/showthread.html?t=691105&page=14

Heinz

utilitybroker wrote: »

See Post No 274 in this thread http://forums.moneysavingexpert.com/showthread.html?p=8902995#post8902995

I'm afraid the signatory of that e-mail doesn't assure me of the credibility of the information therein.

In fact, I've just had an e-mail myself from Coleen Masterson of that same 'eContact Customer Service' department assuring me that the bill I was querying clearly shows a £5/month discount - to £14.99/month - on my £17.99/month BT Total Broadband!

Ignore the error in the subtraction there and then consider that she went on to refer to the £45.93 amount on my quarterly bill being proof that I was being charged £14.99/month and you'll see the reason for my sceptisism. She clearly did not realise that £45.93 is the pre-VAT quarterly cost of the £17.99/month full price!

She also told me that the £4.95 amount shown on the (quarterly) bill was the £5/month discount. Needless to say, no £4.95 amount was shown anywhere on the bill.