currently with bt (line rental) and pipex (calls) for a business

pcyam

As I;ve stated on the title, my parents are on a business line with BT but their calls are with Pipex. Is there anywhere about help for businesses?? I've searched and read the threads but they seem to be for domestic households. They also pay separately for a package (call waiting, caller ID and call divert)

Thansk in advanced

P.S (we are on light user on the home phone with BT and have trouble switching to other providers, has anyone had this trouble before or can point me in the right direction???)

jhp

Are they on this Pipex Tariff?

http://www.pipex.co.uk/business/broadband_phone/broadband-phone-service.php

What is it they want to achieve?

kkpolobear

i would be very careful now as they are now part of tiscali

JustPassingBy

pcyam wrote: »

P.S (we are on light user on the home phone with BT and have trouble switching to other providers, has anyone had this trouble before or can point me in the right direction???)

Possible directions are:

http://www.ofcom.org.uk/static/archive/Oftel/consumer/advice/faqs/btfaq2.htm
http://www.serviceview.bt.com/list/public/current/Cust_Opts_Res_boo/3226_d0e32.htm#3226-d0e32

Brian.

pcyam

kkpolobear wrote: »

i would be very careful now as they are now part of tiscali

sorry not familiar with tiscali, are they a difficult company to switch away from??

Mike_by_the_Sea

pcyam wrote: »

As I;ve stated on the title, my parents are on a business line with BT but their calls are with Pipex. Is there anywhere about help for businesses?? I've searched and read the threads but they seem to be for domestic households. They also pay separately for a package (call waiting, caller ID and call divert)

Thansk in advanced

P.S (we are on light user on the home phone with BT and have trouble switching to other providers, has anyone had this trouble before or can point me in the right direction???)

Do your parents need to be on a business line? Is it possible to transfer to a domestic line? A lot of companies offer business services, but tend to give quotes rather than switch sites etc. as the business connections can be more complex and user specific.

What sort of issues do have with transferring to other providers? Where is the probleb? BT or the new provider?

All the best

Mike

utilitybroker

Do they run their business from home or business premises ?

kkpolobear

pcyam wrote: »

sorry not familiar with tiscali, are they a difficult company to switch away from??

they can be it depands who you get though to but they are bad
i'm changing over to sky for my line rental on the 26th of feb and they say they have not heard anything but i got a letter saying sorry your leaving us try working that one out

pcyam

Mike_by_the_Sea wrote: »

Do your parents need to be on a business line? Is it possible to transfer to a domestic line? A lot of companies offer business services, but tend to give quotes rather than switch sites etc. as the business connections can be more complex and user specific.

What sort of issues do have with transferring to other providers? Where is the probleb? BT or the new provider?

All the best

Mike

i think they have to have a business line as they run a take-away.

whereas where they live they have lightusers package with bt and when transferring to a new company, they papaerwork etc goes through ok but when actually doing the transfer nothing happens and they said that bt wouldnt allow it as its not a compatable from what it is to what they are tranferring to.

pcyam

utilitybroker wrote: »

Do they run their business from home or business premises ?

business premises

Drunkstar

To transfer from BT they need to move from the LUS to a normal BT Together Option.