Car Repairs (or not)

Red_Cat

The silencer is the back box.

If you take a look, your car will also have a catalystic converter (for a petrol engine) which is a smaller box in the exhaust line, but the rear box is pretty well much always the silencer.

Good luck.

Red Cat

supermezzo

Hi
I had similar problems when some teengae numpty drove into the side of my (then) car.
Insurance people found me a garage (quite a long way away but it was their nearest approved garage apparently) so I took it along and got a courtesy car.
All went well as teenage lad was insured with the same company so excess/money wasn't an issue. OH went back to pick the car up and the front bumper and wing had been replaced as instructed.
However, OH is colour-blind so didn't spot that the red of the car and the red of the repairs wasn't even close - car was commonly referred to as 'tart red' and the repairs were about the same colour as a traffic cone! They had also failed to mask the area properly so the new colour was all over the door and bonnet too.
Many arguments later and the insurance company sent out an assesor who actually valued the car at less than before it was repaired!!!!
Eventually, they agreed to let me take it to Ford and have it re-done, but then I needed to have another argument with them as they were trying to charge me for insurance on the courtesy car as it was a bigger engine than mine.
All in all, I won that argument, got the car fixed and a significant part of my premium refunded. They also lost my business, as the initial garage they sent me to wasn't in fact their nearest approved garage at all, just that she couldn't be bothered looking it up properly (their words, not mine).

Stand your ground and inform trading Standards anyway whilst persuing your repairs at a garage of your choosing and informing them that they will have to pay for this.

Martin81162

I would state your case in writing to the insurers and let them know that you want them to sort it out (they told you to use the garage), and tell them that you will be claiming for the extra costs for the work that wasn't done and failed MOT etc.

Tell them that you are also reporting this to trading standards.

This kind of thing has been going on for years in the motor trade.