Do Not Open A Smile Account

Martinslovechild

brookerbabyisababy wrote: »

Smile are horrible because

their website is crap. for a online bank that is a big no.
their people are awful. for a bank which prides itself on being otherwise that is a no.
their rates are dire. for a bank which doesn't have a high street branches that is a surprise.
they are plain and simply slow. you would have thought that having no branches they would have been able to deal with customer queries quickly. but no.
okay yes i get security is important. but come on. making you give you go through 9 different items and asking you to give them specific characters of those security items isn't just secure its a nightmare for you the customer. e.g can you give me the 11th letter of your favorite colour? when you just what the balance or cancel a direct debit it is not perfect its not going to make you smile.

So vote with your feet, and change your bank. Get over it.

autismmum

i keep getting into all kinds of trouble with smile, it updates its web seemingly randomly, i check the baleance online then walk to the cash machine and although there are no outstanding transactions the balance is never the same, i just get fed up with it, they need to really work on putting a running total on the accounts and transaction page. but i do like the secure message ability.

olly300

autismmum wrote: »

i keep getting into all kinds of trouble with smile, it updates its web seemingly randomly, i check the baleance online then walk to the cash machine and although there are no outstanding transactions the balance is never the same, i just get fed up with it, they need to really work on putting a running total on the accounts and transaction page. but i do like the secure message ability.

If you are unhappy with a bank's service you can:
1. Write to the bank and point out where they are getting it wrong making sure your letter is constructive. They may or may not listen to you but they won't know they are getting it wrong if you don't tell them.

2. Vote with your feet and move your banking else where.

I did this with the Nationwide about the stupid new security features they introduced, the horrid treatment I received from one of their branch managers while following telephone instructions I had been given to access my own money and while I was in the process of closing my account they sorted the issues out.

brookerbabyisababy

just because you work or have worked for the bank doesn't mean that people should listen to you. i on the other hand have am not an employee of any bank and i am proud to say i don't have any links to them. i am a plain and simple customer who has been put through a lot by Smile. I have outlined my bad experience i hope people can learn from it.

SparciaM

You have gave ur opinion on the bank but not backed up with anything or gave examples to support ur arguments! I don't work their anymore or bank with them but according to BBC and watchdog 85% of custs disagree with u

Fedz

SparciaM wrote: »

You have gave ur opinion on the bank but not backed up with anything or gave examples to support ur arguments! I don't work their anymore or bank with them but according to BBC and watchdog 85% of custs disagree with u

What does 15% equate to in customer numbers?

Fedz

autismmum wrote: »

i keep getting into all kinds of trouble with smile, it updates its web seemingly randomly, i check the baleance online then walk to the cash machine and although there are no outstanding transactions the balance is never the same, i just get fed up with it, they need to really work on putting a running total on the accounts and transaction page. but i do like the secure message ability.

My complaint also with it's parent company the Co-op.

I've filed several complaints (via phone, email, fax and surface mail) but, all they say it's not what they do (i know that already hence my questioning).

I bring it to their attention that out of the several bank accounts I have, all show/reflect pending/reserved debit card transactions in my available balance but, the Co-op don't - they just go around in circles but, are friendly about it :rolleyes2

Internet and telephone banking are both the same :rotfl:

Rubbish carry-on as you have to go to the cashpoint to get a true available balance that has deducted and or reflects the pending/reserved debit card transactions :rolleyes:

Not very good in this and age - it isn't rocket science - my other several banks manage just not the Co-op - it amazes me

ShelfStacker_3

The Co-Op (not Smile, but related) declined me for both their main current account and a Cashminder on the basis of fraud prevention.

At the same time, Alliance and Leicester accepted me and gave me more than the Cashminder would allow me to have anyway.

I see that as a-OK. If they don't want my money, they don't have to have it.

Martinslovechild

SparciaM wrote: »

You have gave ur opinion on the bank but not backed up with anything or gave examples to support ur arguments! I don't work their anymore or bank with them but according to BBC and watchdog 85% of custs disagree with u

Mobile-phone speak. How quaint.

Mikeyorks

It's a good job I'm not with them .. being male, I don't know any colours that have as many as 11 letters!

If it's not black / white / red / blue /yellow or green ... it doesn't exist? The OH keeps talking about 'shades' ..... but I know they're either sunglasses or foreign curtains!:cool: