Halifax kids Regular Saver fiasco

jojo2004

This thread is like manna from heaven to me! Have also been trying to open said RSA for me and my daughter but same sort of grief as already listed here. However in my case, after a particularly frustrating visit to a branch - where, I hasten to add, I did not swear, shout, spit, hit or do any other unacceptable thing EXCEPT articulate CLEARLY what I thought of their standard of training and customer service (stated using words like appalling and a disgrace, not swear words) I was asked to leave by the manager and have since received a letter from the 'area manager' asking, no sorry, TELLING me to close all my accounts as they are no longer willing to offer me banking services. I have been a customer for over 30 years, am a shareholder and am NOT abusive but most definitely AM assertive. Have passed my complaint to the 'executive complaints' people but 2 weeks later am still awaiting further communication. Good service eh!

Curry_Queen

Has anybody considered printing off all these posts and sending them up to the top guy at HO in Halifax?

I've been gobsmacked reading through this thread, although really none of it comes as much of a surprise as I've had my fair share of problems with the Halifax over the years, which resulted me in closing my accounts with them a year ago, and I'd been a customer for over 20 years :mad:

deemy2004

Its not worth the hassle of a few extra quid interest..

flossy_splodge

I love the idea of printing these off and sending them to the CEO. Anyone know if a simple print command will successfully print the thread in its entirety?

realaledrinker

Remind him he owes me £110!!

stevem01

If anyone is still interested I have an update to the ongoing saga of our attempts to open one of these accounts for my daughter.

After lots of effort, written correspondence and telephone calls my daughters RSA account, which had been closed by HALIFAX, after THEY bounced two consecutive months (July and August 2005) standing order payments, was finally opened - apparently correctly. After discussion with HALIFAX Customer Services Staff, we chose to let HALIFAX transfer money equal to the 2 months bounced standing orders from my wifes Websaver account, so that my daughters RSA account could be manually brought "up to date" by the HALIFAX Customer Service Staff. The online access finally showed what would have been the account status if the standing orders hadn't been bounced. This was complete by around 12 September 2005.

We then set up the standing order to make a payment from our bank account in September 2005 and every month thereafter. Problem all now solved apparantly - or so we thought!!!!!

We checked our bank account today and guess what..... the September 2005 standing order payment has been bounced by HALIFAX systems again.

I telephoned Customer services again!!!! This time I'm told that maybe our bank had set up the standing order incorrectly, with the wrong account numbers etc.!!!

I explained that since we bank on-line it was actually me who entered the relevant details for the standing order and I read out the account information, which was of course correct. So that excuse was no explanation for the mistake(s).

The Customer Services Person took my telephone number and promised to get back in contact as soon as she could find out the reason why the payment had been declined. A short while later I received the return call to be told that it was actually the fault of HALIFAX, who had not lifted some internal restriction preventing them receiving standing order deposits into my daughters account. It's now too late to make a payment this month so guess what...... the account will be automatically closed since it will not have received a payment in the month of September 2005....and all the money in it will be automatically transferred to the associated Save4it account.

The only way forward is for a suitable sum of money to be deposited into my wife's Websaver account (which hasn't got enough in it at the moment) so HALIFAX Customer Services staff can make manual deposit and adjustments into daughters RSA account. But since it takes 4 days for "instant" bank transfers to occur, this can't happen until sometime in October 2005.

HALIFAX Customer Services Person has promised that they will re-open daughters RSA and bring it up to date manually (AGAIN!!!) once the money I'm transferring to my wifes Websaver account can, in a few days time, be accessed. And they'll remove the internal restriction preventing them receiving standing order deposits into her RSA.

With any luck I'll manage to get this account properly organised before the end of this year!!!

What a waste of time and effort for everyone concerned - and all for the extra £30/£35 annual interest.

Steve

Baby_A

Ok a year and a bit on from when I opened the account and I wanted to close the account down and remove my daughters money. Guess what............ I am not able to close or withdraw the account as my ID hasnt been received from when I opened! I thought I was over that! I went three times initially and how could they have possibly opened this account without my ID!!!

Made several phonecalls, no one returns my calls, no one helps and I am really fed up!!!!

benood

Just come across this thread - I had very similar problems with providing ID for my childrens regular saver accounts - even when I went into the branch with the ID I was told I needed to book an appointment in advance to provide it!!! After some vocal encouragement they let me do it there and then - in about 1 minute! I couldn't tell if it was deliberate intransigence or simple incompetence.

Bisoy

I also have both of my children's regular saver account with halifax for the second year running. After it's maturity date we have withdrawn most of the money leaving just nominal amount in save 4 it account and moved their money to YBS one day account. We've never had much problem running and setting up the accounts and also withdrawing money.

But we have decided that £100 a month at 10% is not worth a hassle so we're waiting for their second anniversary and just concentrate on adult regular saver accounts that will allow to put in more than £100.