Silent Calls

Barrybloke

This morning I received a silent call from Response Handling Ltd on my home phone. I had registered with the Telephone Preference Service over a year ago. After checking my registration, I complained to the TPS. I received an e-mail response (from a no-reply address) which I guess was a stock reply. Whilst this referred me to "Silent Callguard" (www.silentguard.co.uk - thanks to Just Say No to 0870 for the 0800 number - 0831138) where I have now registered (only one year allowed at a time), the e-mail referred to my call being the result of power/predictive dialling equipment using an incorrect dialling rate that did not match operator (sales person) availability.

What TPS did not address is that if I am a long standing registrant with TPS, then why did RHL call me? I was presumably on the call list for operators. Has anyone else any experience, and can I take this any further to ensure that TPS actually fulfils its purpose?

dashforth

Have you changed your CPS provider since registering with TPS? In my experience the change results in cold calls starting up again.

Heinz

dashforth wrote: »

Have you changed your CPS provider since registering with TPS? In my experience the change results in cold calls starting up again.

You lost me there. A CPS provider carries your outgoing calls. Incoming calls still arrive via BT.