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Tesco Clubcard Deals - The Merlin annual Pass
House_Elf_2
Posts: 399 Forumite
Ooooooh! Just let me have a rant for a few minutes!
We have had a Tussauds Annual Pass courtesy of Tesco Clubcard Deals for a few years now. When I sent off for vouchers to renew recently, I noticed that Tussauds were being taken over by Merlin, and Legoland and sealife centres would be included on the pass as well as Alton Towers etc. Yippee!
I booked a couple of days in London at Easter in anticipation of using our passes.
However, when we got to Alton Towers at half term and recieved our new passes, they were only for use in the old Tussauds establishments and I would have to pay £15 per pass to upgrade to a Merlin pass.
To cut a long discussion short....... I paid the difference, (£60 extra!!!!!), as I had already booked to go to Legoland. It seems that if I had waited until Feb to convert my vouchers I could have had a Merlin Pass, but as I had exchanged the vouchers in Jan I had to have the old pass. Despite the fact that it did not state this on the Clubcard site, and I had a confirmation e-mail stating I had ordered a Merlin Pass!
Spoke to Clubcard to complain, but no refund or compensation just a nice apology from the manager. I still feel it was misleading, and I am still fuming. This probably makes no sense to anyone else, but I feel better! Thanks! :rotfl:
We have had a Tussauds Annual Pass courtesy of Tesco Clubcard Deals for a few years now. When I sent off for vouchers to renew recently, I noticed that Tussauds were being taken over by Merlin, and Legoland and sealife centres would be included on the pass as well as Alton Towers etc. Yippee!
I booked a couple of days in London at Easter in anticipation of using our passes.
However, when we got to Alton Towers at half term and recieved our new passes, they were only for use in the old Tussauds establishments and I would have to pay £15 per pass to upgrade to a Merlin pass.
To cut a long discussion short....... I paid the difference, (£60 extra!!!!!), as I had already booked to go to Legoland. It seems that if I had waited until Feb to convert my vouchers I could have had a Merlin Pass, but as I had exchanged the vouchers in Jan I had to have the old pass. Despite the fact that it did not state this on the Clubcard site, and I had a confirmation e-mail stating I had ordered a Merlin Pass!
Spoke to Clubcard to complain, but no refund or compensation just a nice apology from the manager. I still feel it was misleading, and I am still fuming. This probably makes no sense to anyone else, but I feel better! Thanks! :rotfl:
In a world where you can be anything, be kind. (Caroline Flack)
We have more in common than that which divides us. (Jo Cox)
We have more in common than that which divides us. (Jo Cox)
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There is already a long thread on this http://forums.moneysavingexpert.com/showthread.html?t=699777&highlight=merlin+pass
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